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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Waipahu, HI

Warning to you ladies, if you scrub the sidewall and think its only minor, have someone check it out anyway. Lucky thing my wife told me cause there was a major gouge. I called at 4:45 Friday PM and was told that its covered, to come down now since they close at 6 pm. I was in and out in less than 10 minutes at a cost of $20+ ( the original discount off). If Slim's held a HE MAN competition for changing tire, bruddah would have won!

5
Waipahu, HI

Although the internet listed the Waipahu hours at 7:00am to 6:00pm, I guess the store didn't officially open until 8:00am? however, the worker who was opening up took my van in when I arrived at 7:15am-- I apologized for the confusion, but he gladly took me in. I should have suspected the store wasn't opened since no one else was there except for he and me. Please check on this.

5
Waipahu, HI

The staff was friendly, professional, and fixed my tire quickly. I was extremely satisfied!!

5
Waipahu, HI

My particular tire could only be found at your company. Professional, straight forward service, very informative. Excellent service.

5
Waipahu, HI

Everyone was professional and personal.

2
Waipahu, HI

I gave them 2 stars simply cause the customer service acted nice. I took my vehicle in for a small oil leak and after having them look at it, ended coming to about $1k. Which seemed crazy to me but I know very little about car repairs and need the work done, so I took the hit. Upon picking it my bill it had suddenly gone up $400. My wife luckily caught it and argued, finally they suddenly noticed that oh looks like the parts were double charged. Oh and they noticed another leak in a radiator hose, which was probably true, but wanted to charge me $300 for replacing it and then another $400+ for the radiator that often breaks when replacing the hose. I declined the additional services but the entire time felt like I was being cheated. After paying my wife got out to the car and noticed the check engine light was on. She went back in and questioned it and they looked at it at told us it was a code for a completely seperate area they didnt work on and the tech said it was on before we even came in. I drove the vehicle just before we took it in because my wife was nervous to drive it and I only drive a short distance to work. Then I was the one who drove it to the shop and never noticed a light. But they continued to argue with us that it had been on which is complete BS, then nicely told us we could bring it back if we had additional problems and to get that check out...... of course. Lucky they get 2 stars, but they did do the work and we will see how well after driving on it for a while. Just another mechanic taking advantage of others who don't know any better. Even though the seemed friendly and helpful, the issues proved their worth and you should never go to a place you feel like you are being cheated.

2
Waipahu, HI

I gave them 2 stars simply cause the customer service acted nice. I took my vehicle in for a small oil leak and after having them look at it, ended coming to about $1k. Which seemed crazy to me but I know very little about car repairs and need the work done, so I took the hit. Upon picking it my bill it had suddenly gone up $400. My wife luckly caught it and argued, finally they suddenly noticed that oh looks like the parts were double charged. Oh and they noticed another leak in a radiator hose, which was probably true, but wanted to charge me $300 for replacing it and then another $400+ for the radiator that often breaks when replacing the hose. I declined the addtional services but the entire time felt like I was being cheated. After paying my wife got out to the car and noticed the check engine light was on. She went back in and questioned it and they looked at it at told us it was a code for a completely seperate area they didnt work on and the tech said it was on before we even came in. I drove the vehicle just before we took it in because my wife was nervous to drive it and I only drive a short distance to work. Then I was the one who drove it to the shop and never noticed a light. But they continued to argue with us that it had been on which is complete BS, then nicely told us we could bring it back if we had additional problems and to get that check out...... of course. Lucky they get 2 stars, but they did do the work and we will see how well after driving on it for a while. Just another mechanic taking advantage of others who don't know any better. Even though the seemed friendly and helpful, the issues proved thier worth and you should never go to a place you feel like you are being cheated.

4.5
Waipahu, HI

Had the tire done and done in great time. All the times I have come had great service.

1
Waipahu, HI

About a month ago i got 4 new tires for my car. I leave and in a week my tire is flat, it was a slow leak caused by chrome chipping, they said they would do what they could and it still leaks. 2 weeks later i have noticed my 2 front tires now have a slow and steady leak and the only tire that has not had problem gets a nail in it, so i bring it back. they take the nail out and tell me now all my tires are going to leak from the chrome now from changing them, AWESOME! 4 new tires now I need to get air in them every week. WISH I WOULD HAVE KNOWN THIS BEFORE I SPENT $500. When I went in for the screw in my tire I asked the guy at the counter if they could put in a headlight bulb for me (Im not a car guy and I had problems with it myself) I already had bought the bulb it just needed to be put in. He tells me it will be 54.00 and I said thats way to much to put a bulb in. The guy at the counter acted annoyed by me, when I said to him "would you play $54 to replace a headlight" he tells me "no cause I know how to replace a light bulb AND THATS YOUR PROBLEM" at this point I was thinking if I talked to a customer like this at my job I would in trouble or let go, I'm sorry but i was being polite the whole time until he felt the need to talk down to me. He went on with a few more comments that really rubbed me the wrong way. I know that i am asking them to do a service and it was too expensive in my opinion, you don't need to agree with but you don't need to get defensive. What should have been said is "sorry thats what the cost is", but thats not the way he chose to go. The one star review is more for the attitude I received from the clerk not cause of the tires, for all I know the chrome was already messed up, it leaked on one tire before I went in, now it leaks on all four, maybe there was nothing they could have done. I would not recommend this place due to the way I was talked to.

1
Waipahu, HI

Made a yelp account just for this. Took my GS for an oil change yesterday. Told them I was not able to pick it up before they closed so they left the key somewhere on the car which was fine. While picking the car up I immediately noticed my front lip was messed up. I called them back the next day and spoke to a guy. He took my info and said he would call me back. When he called back he said that he didn't have a record of them working on my car and that I needed a receipt. WTF. The lady that helped me called me back and said my car already had those scratches. I know my car in and out and would of noticed the scratches before hand. As I pulled up the next day I noticed one of there cars parked right in the front on a yellow parking stone with the bumper pushed in (Really!) .She denied the damages to my car and said it was like that. My front is now damaged all for a Damn oil change. fcuk lex brodies

4.6 STAR AVERAGEVIEW REVIEWS
I am very happy with great customer service and friendly staff at Waipahu location and highly recommed. They take pride in taking care of there customers. And they honor military discount. Mahalo
Abdul R.
5
Love the service ! Friendly staff ,Fast and efficient. On line booking makes it convenient .
Terri M.
5
Google Review: Easy 5 star. I called on a Wednesday afternoon to tell them that my truck had symptoms of overheating. I took my truck in late that afternoon and left it overnight. They ran a cooling system check on Thursday morning and found out that my truck needed a new radiator. Thank you, very much!
4/5/2024
Darryl G.
5
Yelp Review: My tire went flat and I wondered how Lex Brodies would handle it. Let me say the schedule an online appointment was easy and timely. I arrived on time and was out of there in 30 minutes. That is customer service! Thanks!
3/13/2024
Mike D.
5
Yelp Review: Great crew as usual. Professional, knowledgeable and just plain cool to do business with.
11/14/2023
Richard A.
5
Great experience. Very easily scheduling online, the service advisor explained exactly what they would do, and they got done quicker than expected!
James P.
5
Thank you for always taking care of my car. consistently respectful, good communication. Thank you for fitting me in and keeping it transparent
Catherine M.
5
This was my first visit with Lex Brodie Kaneohe branch and I’m sold as a forever customer. The manger Gerard and his staff treated me like Ohana. I highly recommend Lex Brodie Kaneohe branch if anyone needs tire and/or brake service. They are the best. Mahalo🤙🏽🙏🏽
Ken Y.
5
No one anticipates to have a flat tire while going about their day, so needing to deal with a flat tire is always a frustrating ordeal…Thankfully, paying a visit to Lex Brodie’s has never added to that frustration and instead provides a pleasant, friendly experience every time. Thank you to the team at Lex Brodie’s Aiea for taking care of me during my most recent visit.
6/19/2023
Troy A.
5
Google Review: I cannot recommend Lex Brodie's highly enough. Their commitment to excellence, exceptional customer service, and expertise in their field make them a trusted and reliable choice for anyone in need of tire, brake, or general automotive services. I am grateful to have discovered such a reputable establishment and will undoubtedly be returning for all my future automotive needs.
7/10/2023
Deven L.
5
Going to Lex Brodie's Waipahu is always like stopping by a good friend's house. Lei, Blossom and Kekoa always take care of business professionally and personally. They know their business and take care of everyone courteously and with the best customer service anywhere. The maintenance was taken care of completely, with an excellent review and recommendations by Lei. Blossom took care of the follow up appointment and parts ordering completely, patiently, and as everyone there, like old friends. Always great to see Lei, Blossom and Kekoa!
6/21/2023
Phillip M.
5
Google Review: Excellent service, sincere employees whose main goal is to make clients happy, fix their their car concern and eases their worries. This is how I feel each time I bring my car to their Waipahu location. Less talk, more work, and fair cost! Much aloha and mahalo, Waipahu Crew!!
6/12/2023
Elizabeth P.
5
Easy to book appointment via web. Coupon and extra saving booked on line are great! Excellent customer service. I really liked how they explained what they worked on and how should take care of it. Good job!😄 👍 Mahalo for your excellent customer service.😄
8/28/2023
Melanie P.
5
Google Review: The staff was friendly enough but extremely efficient. The price quote was accurate and reasonable. Big thing to know is that they service Teslas for a much more reasonable cost, something like 2-3 times cheaper than getting checked at the service center. Recommend for convenience, reasonable pricing and speed of service.
3/18/2024
Martin H.
5
Yelp Review: These folks are fantastic. GREAT CUSTOMER SERVICE!!! I truly enjoy my visits to this location and my interactions with the employees! All smiles!
5/21/2023
Eric H.
5
Yelp review: Fast same day installation. Tires were in stock unlike the big box stores where tires had to be shipped in. I either had to wait for the shipment to arrive or wait a week for an installation date (two different stores). Tires were balanced and installed faster than the two hour wait anticipated. So you pay a little more for the tires, you don't have to wait for the shipment to arrive (longer than the promised wait time) or waiting for an open installation date.
3/14/2024
Michael N.
5
Google Review: I am so glad I decided to come here for a second opinion on a repair my car needed. While it still needed the repair, the cost was significantly lower than what I had been quoted elsewhere, it was done much sooner than expected, and I was given a free loaner car. The staff were all very friendly from beginning to end. I’ve already recommended this place to other people.
5/3/2024
Stephanie W.
5
Yelp Review: I needed to change all 4 of my tires. I usually go to Costco because its less expensive. BUT because there is always such a long wait at Costco, I decided to go to Lex Brodie. Great decision. Customer service is first rate here and it ended up being less than Costco. It was fast!
6/11/2023
Jay. Y.
5
Lex Brodie's give you a fair assessment Fast , honest and friendly service, especially on a weekend. Appreciate you getting me back on the road while keeping me in my budget.
7/2/2023
Mario R.
5
Yelp Review: I had all 4 tires replaced and front end aligned. Very convenient to make my appointment online and work was started exactly on time. Personnel were very pleasant to talk to and everything was done right. Glad to see that the Lex Brodie's of old still lives on providing great service with reasonable prices.
5/6/2024
Roy K.
5
Yelp Review: Jack and the girls at the front took really good care of me and my mom. They are professional and probably one of the most honest mechanic shops I have been to. You can tell they really want to make their customers happy and give them the most fair price they can. Jack and the sales girl I talked to broke down all the costs before starting the work so I knew exactly what we were paying for. Great staff, patient, kind, and honest. This place treats you like family and wants you to leave happy.
5/21/2023
Kai C.
5
My go to for our company and personal auto tire needs. They provide excellent customer service from beginning to end. The receptionists are gems there as they hold down the calls and processing without losing their cool. They also answer phones in a timely manner. Wait time is excellent compared to dealerships. And they do quality work and hold true to their warranties/guarantees. Appreciate your hard work there at Lex Brodie's!!!!
11/14/2023
Bryce. F.
5
Yelp Review: Great service. Took me on short notice and even shipped the tires I needed from their warehouse. No wonder Lex Brodie's continues to operate successfully.
5/2/2024
Craig S.
5
Google Review: The best customer service I've experienced in the auto industry! I called Saturday regarding a noise on my Tacoma and they fixed my truck in less than two hours. The previous auto shops didn't have availability and also were closed weekends. Lex Brodie's prices were amazing too!
5/19/2024
Christopher G.
5
Wonderful, quick service. My low tire pressure light came on while driving to work downtown. I was able to make an appointment to drop off my car at lunch and picked it up after work. No charge for checking my tires and the employees were extremely friendly and efficient even though they were busy.
Judy C.
5
Google Review: I've gone here a few times over the past couple of years (oil change, brakes, safety check, alignment) and they've always been able to get me in within a day or two instead of the many week long waits of other mechanics in the area. They're very honest and straightforward, I was never pressured to get extra or unnecessary work done. A solid and reliable group of folks!
7/27/2023
Emily J.
5
First time at lex Brodie’s it was excellent service and the girls at the front were really helpful.
Ronald & Sally H.
5
I always receive great service from this location. Today I had Jack and he was awesome. He explained the services and pricing. Extremely helpful. The woman who cashed me out (ugh I wish I got her name) was so kind and courteous, too! 5-stars all around! Mahalo!
Lisa U.
5
Staff are always very friendly and range of services is convenient. I also like the online reservation system, and the waiting area is great, too.
Mark S M.
5
Google Review :I really like this place! It's super convenient and I have consistently been able to get great same day service. Jordan in particular is extremely professional, friendly, fast and somehow keeps up with what's going on with my vehicles in between services
6/28/2023
Parks M.
5
Yelp Review: Lex Brodie's is the most reliable car service center I have ever worked with. Too often you hear of how some repair shops have shady practices but not Lex Brodie's. They will provide you either a picture or video of what the mechanics see. They will also list the urgency of repair and what to look for. I highly recommend Lex Brodie's they are the best! Mahalo to the entire staff. Or as Lex would say, "Thank you very much!".
5/14/2024
Mamo Y.
5
Have been going to Lex Brodie's for tire and alignment work for over 40 years and they have been outstanding. Sure, I've experienced a few "quirks" with them, but that also happens with any other best other shops taking care of them in good order.
Alan Y.
5
Yelp Review: First off I don't do Yelp reviews, good or bad. My experience here has always been honest and accommodating, as well as prompt! I have been bringing my car here for far more than just tires. The staff is always amazing, and I want to say thank you! to Lex Brodie's staff!
7/19/2023
Robert S.
5
Yelp Review: Having car trouble sucks but we all know that finding a good mechanic is half the stress of getting the repair done. I've been taking my cars here for years and they've always treated me right and charged me fairly for the work. The team is always so nice and their customer service top notch. Shout out to Kevin for helping me on my last visit. Keep up the good work guys !
8/2/2023
Jay M.
5
Google Review:My first time at Lex Brodie's. The service was outstanding! Went in for brake service and they did a complete inspection of my 4runner. I was expecting to replace pads and shoes. after inspection they informed me that my brakes were in good condition. There was no charge. Hard to find that kind of honest service. Not because it was free of charge, but because they were professional and honest!
7/19/2023
Daniel F.
5
I am very satisfied with the service at Lex Brodie’s. The staff were all very helpful and the work was completed timely and for the estimated price.
Robert R.
5
Yelp Review: Outstanding customer service! Unfortunately, everything that could possibly go wrong with my vehicle, went wrong. I was more than stressed, until I contacted Lex Brodies Waipahu. I will continue to support such an awesome business. Thank you, thank you, thank you!
7/28/2023
Kristi K.
5
Google Review: I would like to give a shout out to the Lex Brodie Team in Waipahu who were professional and informative every step of the way when purchasing my tire. I hit a pothole on H-1 and it destroyed my tire! Tesla said it would take 3 weeks to get the tire in, Lex Brodie had it in 1 week. A special thank you to JR! You guys ROCK!
4/26/2024
Sandra W.
5
Yelp Review: Always exceptional service. I never feel cheated and the online coupons are always nice.
7/7/2023
Loraine H.
5
I have been a Lex Brodie client for over 20 years. Today, I still get the same great service every single time I’m there!
Carlin K.
5
Easy online appointments, quick in person check in and drop off. Car was running great! Thank you for the quick service. Will always come back to Lex Brody's.
6/9/2023
Douglas C.
5
Yelp Review: The place is a "WELL OILED MACHINE" so efficient and helpful. I can't say enough about this place. Yes, it cost a little more than Costco but worth every penny! I went from a nightmare at Costco tire center to a little slice of heaven at Lex Brody!
5/13/2024
Laura W
5

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.