Waipahu, HI
I appreciate the ease and peace of mind when I called on a Saturday morning regarding a bolt found stuck in my front tire and was able to request and make an appointment for the next day. When I arrived for my appointment, I was acknowledged and greeted as I parked my car and within three minutes was sitting in the comfort of their customer lounge. I appreciated the extremely timely check in. I watched from the lounge as my tire was taken off and was surprised that another employee cleaned each of my tires with a black tire shine coating. Wasn't expecting that. Nice little customer service touch Lex Brodie! Best part was that I was in and out of there in under 15 minutes, free of charge because of their great 4-year unlimited tire warranty. Professional and timely all the way through. In this day and age, it is more common to complain about service than compliment, and the devil is in the details. Great job Team Lex Brodie!