Waipahu, HI
TOTALLY UNSATISFACTORY Service. In February I stopped by Lex's to get a safety check on my car and found out they do it by appointment, neat I thought for my next one on my truck I would go to Lex and be in and out. I then took the car down the street to Firestone, was in and out in 15 minutes with the safety check and great courteous service. When my truck came due for it's safety check, I called and made an appointment for 11:00. When I checked in Robert Rose, the sales rep, told it could be 45 minutes, a little long I thought, but it was probably a CYA time. I sat down in the waiting room, with a good view of my truck, which had three cones on the hood. In about 10 minutes at guy came over, checked the lights, horn, wipers, brake and signal lights, and tooted the horn, I had been there 15 minutes, out of here soon I thought. He took one cone off the hood and left. About half an hour later he came back, opened the door, looked for a second at the plate there, closed the door and took the other two cones; not being in a rush, I figured I would see how long it actually took to get out of there, so I did not complain to the management, just watched. In a few minutes, he came back out with the stickers and put them on the truck, 45 minutes, just in the time frame they gave me. The truck sat there for another 15 minutes, until noon, time for the next appointment, and they moved it. It was another 25 minutes before the sales rep, not the clerk called me up to pay, 1 1/2 hours after I got there. I told him how long it had been and Lex had earned a one-star rating today, he did not say a thing, just finished processing my card. I signed and gave him another "this was unsatisfactory", as I went out the door he said "I am sorry for the delay", to which I replied "totally unsatisfactory". From now on my business goes to Firestone, the lady next to me had been waiting for her car since 0900 and was also not a happy camper.