Aiea, HI ("Pearlridge")
Tried to start my car yesterday morning and the battery was dead! My neighbor let me borrow his portable battery charger, but no luck. He mentioned that he recently replaced his car's battery at Lex Brodie's. I was going to drive to Costco Iwilei to buy a battery, but decided to give Lex Brodie's a try (plus it was pouring and didn't want to get stuck in traffic and then wait an hour in the queue line at Costco to purchase a battery). I gave Lex Brodie's Pearlridge a call to see if they had a battery for my car. The guy on the phone found a battery and gave me a quote with tax. I told the guy that I'll be right over. I forgot that I had to first remove my old car battery so that took awhile. Battery removed, I put my dog in her carrier and we were off to Lex Brodie's to get a new battery. They were quite busy but I was able to find a stall near the entrance to the shop. I walked in the shop carrying my old battery. A girl asked if I needed help. I told her that I called earlier and that I was there to buy a new car battery. Another guy came over to help me. He found the battery in stock and quoted me the same price that the guy on the phone quoted. I purchased the battery and was asked to sit in the waiting area. In under 10 minutes, they called my name and had my new battery. The salesperson carried the new battery to my car. Wow, great customer service! They took my old battery and disposed of it free of charge. I got home, installed the new car battery in my car and voila, my car started on the first crank of my key. I'm glad that I took my neighbor's recommendation and went to Lex Brodie's instead of going to Costco. It was a great experience and I highly recommend visiting Lex Brodie's the next time you need a new car battery.