SAMSON at Lex Brodie Aiea is AMAZING, CUSTOMER FOCUSED and PROFESSIONAL!!! I would be remiss if I did not stop to take the time to write a review that I should have completed in November 2022. I apologize for waiting so long to write this review until now. I came by Lex Brodie Aiea late at the end of the work day with a 3 inch nail angled in a weird way in my tire. I had just got off work and noticed the nail and was flabbergasted because I was not sure how the nail ended up in my tire from where I was legally parked on the military installation where I work. I was very tired when I got off work and was not expecting to be faced with a nail sticking out of my tire. It was weird because the tire was not yet flat and a military Captain passing by saw the tire and advised me not to remove it and to drive slowly to the nearest tire repair shop. I first stopped at a well known tire shop right outside the base with no success as they stated the tire could not be repaired and that they had multiple cars ahead of me and would not be able to replace it that late afternoon. I prayed and Almighty God placed it on my heart to go to Lex Brodie. It was already after 4:30 pm but I trust Almighty God, called the Lex Brodie Aiea to let them know I was headed that way and the Receptionist over the phone was very responsive, pleasant and told me to come on by. I arrived thinking that because it was the end of the work day, my car would have to stay overnight to access and hopefully repair the tire. Almighty God blessed me with Samson as he smiled and said he would like to first see the tire and provided advisement on costs should the tire need to be replaced or repaired. After speaking with me Samson asked me to have a seat in the waiting area and about 15 minutes later, he called me over to the counter and said he was done and the tire was fine and did not need to be repaired or replaced! I was like what??? He stated there was not damage to the tire and no repairs or replacement necessary. I looked at Samson and the Receptionist and said, "Almighty God is so good to me!!! This is a miracle!!! Thank You, Jesus!!! Almighty God is so good to me!!! Samson, Thank you, so much for your assistance!" I then asked if I could leave a Tip to bless him and the Receptionist or if I could speak with the supervisor to tell him or her of my appreciation for the service and Samson just smiled and said it was fine and that he was glad to help. The Receptionist stated that monetary tips were not accepted but that I could leave a review on Yelp and that the supervisor would see it and usually buys a plate lunch for the employee being recognized. I thanked her and stated I would write a review. Again, I apologize for my tardiness in leaving the review. One of my nieces shared with me not long ago that Yelp reviews are very important to the company and/or their employee(s) being recognized as well as to future, potential customers. My niece encouraged me to share my experience. "Mahalo nui," to Lex Brodie's Tire, Brake & Service Company - Aiea, for the exceptional service provided by Samson and the kind demeanor of the Receptionist! Warmest Aloha!!!

Late Post: Last week I went to Lex Brodie's just to have my tires check for air pressure. The tire area was busy when I stopped by. Leimomi V. from the front desk came out to the rescue. She made sure all my tires had the right amount of air. Thank you Leimomi V. for your service and getting me out of the area promptly! Thank you Lex Brodie's for having your employees cross trained in some areas. It paid off since Leimomi V. got me out of there promptly, otherwise I had to wait around until someone is free to help me.

Friendly... Accomodating...I got a next day oil change appt. Thanks so much!

Lex brodies pearlridge serviced my 2015 dodge charger RT and the service was excellent. Jack was my service rep and he took total care of me. Took me in before my scheduled appt time and my rotation and oil change was done quickly!! I highly recommend Lex Brodies on Aiea for all your tire and service needs!

Fast, honest, friendly, fair-priced service. Local vibe. Ideal central location.

Best shop ever ,good honest people Recommend to all my family and friends

I have been going to Lex Brodies Pearlridge for the longest time for all my vehicles. My wife and I both had appointments for 830am for both our vehicles. My charger for a tire rotation and oil change and my wifes Silverado for just a rotation. Jack was our service provider and checked us both in and both our vehicles went in before our appointment time. Jack informed me that we couldn't rotate the Silverados tires cuz the fronts were 2 thin. After a few questions and a little research, I decided to purchase 4 tires. Jack took the time and had all the patience in the world to answer all my questions. He not only got me great tires for our truck but saved me so much money by mentioning coupons that I could use that I didn't know about! He then got my charger done so the wife and I didn't have to wait around for the alignment and the 4 tires. Jack is the man!!! You don't know how much I appreciated the way he treated me and my wife and took care of us! It's service from guys like Jack and all the other pros you have working there that makes me a lifetime customer!! Keep up the great work guys!!

Service provider JACK, is awesome! He is so efficient, friendly, and helpful! Jack was able to educate me on different options for service on my truck, and allowed me to choose what I felt comfortable and confident with. Thank you JACK! YOU'RE THE BEST!

good service for new tires, alignment, and safety check.

The tire rotation was done sooner than expected and I was happy. Great customer service, ladies! Thank you all.