Aiea, HI ("Pearlridge")
What could have been a bad experience turned out great due to the help of Lilo (sp?). I made an appointment to have a flat tire fixed. I was told it would take an 1 to 1.5 hours. 2 hours after dropping it off, I had not heard back. I called and a female answered the phone. When I asked about my tire, she said their still working on it because she did not have the paperwork. I told her it should have been completed 30 minutes ago and can I find out when I could expect to have my tire back. She said she would check and call me back. 30 minutes later I did not receive a follow up phone call. I called back and was very fortunate that Lilo answered this time. He looked into it and a few minutes later everything was resolved. Mahalo Lilo. Keep up the great customer service.