Most people leave reviews about their car repairs, the prices or waiting areas. I want to talk about the quality of people they hire. Jack Belford at Pearlridge went above and beyond. He took me out of the problem and into solutions. I went in there crying and he treated me with a compassionate smile. This big guy was so kind. By the time I left, I was smiling and joking around with him. Thanks Jack! And Thank you very much, Lex Brodie‘s! I hope you give him a raise!

Best customer service , fast, professional, complying with CDC guidelines. Love it wouldn’t go anywhere else.

Great Customer Service from this store's personnel.

Paid 30 dollars to get my tpms sensor programmed. They weren't able to do it, they wouldn't even give me an option for a refund. I usually go there to get my tires changed but I think I'll do my business else where from now on.

Went for scheduled alignment/rotation. One of your machines broke down and I was not given a chance to reschedule appointment; was not even told machine went down. Sat there for over 4 hours. Very disappointing.

Every one was Awesome and my daughters car was completely fixed wonderful workers wonderful people as you entered to the counter all smiles very helpful. 😇

I’ve been taking my car for service & repairs to Lex Brodies in the Pearl City location since 2013. I would like to say that their customer service is the best on this island. I recently had my A/C inspected & recharged. A few months later I had to get it checked again but still no major problem was found. They fully inspected & recharged it again. This time with no charge. Top of that I was offered a Car Rental service which was great. I can’t think of any other Auto Service companies that do that on this island. Big thanks to Mandy & the rest of the crew & I look forward in bringing my car there for service again. Keep up the good work!

Aloha ! I have been here many times before with various cars and have always been happy with the kokua and services. My only issue was at the last service. My car requires a "super synthetic oil change" which was done along with the battery check. Great ! However the add on the website also said there was to also be the AAA 38 point inspection. I brought that up when checking in the Honda but was told it required a "coupon" from AAA. I can't remember if I ever received a coupon from AAA concerning that service. I am a member and showed the card and I felt that I was just brushed off [ed]. The website description said it was included and did not mention whether you had to be a AAA member or not. Checked the receipt and it did not acknowledge whether the check was done, only the battery check. I checked the airfilter and a/c filter after I got home and although I already have a pair and was going to replace them myself, I now know they didn't even look at it because I would assume I would have gotten a warning or a up-sell to change it since they had the car. Long story short...If you need a special coupon from AAA, then your website should say so.

-Excellent service! -Service done promptly with appointment. -Wait with comfort in a large waiting room with TV.

Great staff! Everyone was very helpful and had positive attitude. Great experience! Highly recommend Pear City location!