Aiea, HI ("Pearlridge")
I would NOT recommend this lex Brodie's at all. My experience with this specific location has been completely awful and this is why. I have had 2 services with them in the past and both services were the exact same. I had 2 tires replaced for 1 appointment and 2 tires for another. Upon dropping my car off the lady at the front desk asked me if I knew anyone who worked there before taking my keys. I said no and she just said ok. I didn't think much of it at the time. Later that day it took 4 hours to replace 2 tires. I gave them the benefit of the doubt because it was a mid-day appointment and they most likely were very busy. So i was fine with it The second time i went back for the same service, I had scheduled an appointment for the second available time slot they offer. When i dropped my keys off that time, the lady in front of me in line hugged and talked story to the man at the front desk not even related to her appointment holding up the line of customers, it was obvious they knew each other. Anyways, that time after i dropped off my car i got a text 4 hours later saying they were just starting to work on my car. And 2.5-3 hrs later they finished. 6.5-7 HOURS TO CHANGE 2 TIRES. And i was the second earliest appointment. It was clear to me that they don't give a sh*t about peoples time and value because if you know an employee, guarantee they must be giving them priority in line for service. I would've givin 1 star, but I gave them 2 stars because they do have relatively fair prices and have tires in stock already where places like costco you usually have to wait months for your tire to come in. Anyways, i am never giving this location my business again and I hope this helps other people in going somewhere else and not wasting time.