Kaneohe, HI
This recent experience at the Kaneohe facility was terrible. I should preface this by saying my wife and I have brought our cars here for years and had great service in the past. The visit was for a front wheel alignment and oil change. Pretty simple (you would think). When driving to town the next day, the car pulled to the right. I had to hold the steering wheel 20 degrees off to the left to hold the car straight. I brought my car back, and the manager was very polite and had the mechanic "re-align" the front end. This time, it pulled to the left, and I had to hold the wheel 20 degrees to the right. I had to make a 3rd trip, to the Lex Brodie's in Kalihi, where they got it right. I left for a trip a day later and my wife noticed an oil sheen under the car. I had to bring the car back for a 4th time, as the oil pan gasket was bad and the tech didn't check. I lost half a quart of oil in 10 days. Who ever the mechanic was who worked on my car needs training or to be replaced.