Great service every time Very happy with overall service

Adequate and timely service

They were unable to properly figure out what was wrong with the vehicle so they decided to take a shotgun approach and replaced a lot of different parts, hoping this resolves the problem. Was disappointed that they could not narrow it down especially because the shotgun approach is expensive and that cost (more than half of what I paid for the vehicle) is being passed on to me. Other than that they were polite and accommodating. Would recommend for specific work/repairs but maybe not general trouble shooting.

The single star represents the only bright spot of the experience and that was the customer service rep who met me and greeted me. He got my issue understood and was pretty receptive through the whole experience. He could have called me at some point before this whole situation became stupid. 45 minute flat repair took 2.5 hours and was a cascade of bumbling missteps. Delivered my car at 0730 and my receipt reads I received my car at 1004. Not even as much as an apology about the insidious wait. Ridiculous that I actually had to pay full price for such appalling service. Imagine a tire shop that cannot get the tire off the car. Imagine a tire shop that does not have the appropriate key to remove lug nuts for a car that's been on the road for 2 years. Why wouldn't they call me or the dealership to ask where they might find this magical key? It was sitting in the trunk in plain sight before the flipped the entire trunk upside down and hid the tire kit box from themselves. The customer service guy did his best to distract me, keep me smiling and laughing. But I was unimpressed with the other 6 or 7 staff members who just seemed clueless or too busy to be bothered. At the point where service recovery was possible, my complaint fell on deaf ears about the time waiting for my vehicle and the fact that stopping through twice to check on the progress was the only way I ascertained that they were aimlessly and helplessly fumbling for a clue, which was at the end of their nose. I did not receive a call when the car was completed. Who knows how long the car sat before I stopped in the second time. I can't believe they actually required payment. How about you pay me for the three hour of my time you stole?

Zac was a true professional! He worked with BFG to get me a credit for the warranty on my old tires. He also gave me a call after the tires were installed to inform me that his technician may have scratched my rim and that he would fix it at no cost. That was a true act of integrity, I did not notice the scratch at all but he insisted to fix and make it right. I high recommend these guys, it is hard to find honest and good service these days. Thanks again for the great expienance.

Great service and a short walk to Windward Mall if you need somewhere to hang out or maybe watch a movie etc. Bonus: free tire rotation & alignment (when you purchase new tires :)

Yes got a safety check. Service was good...

I just came in to do a safety check. They opened up a slot for me at the end of the month, which is rare and i really appreciate that. the staff was friendly, even though they were very busy and running short handed. It was a good first experience here.

The single star represents the only bright spot of the experience and that was the customer service rep who met me and greeted me. He got my issue understood and was pretty receptive through the whole experience. He could have called me at some point before this whole situation became stupid. 45 minute flat repair took 2.5 hours and was a cascade of bumbling missteps. Delivered my car at 0730 and my receipt reads I received my car at 1004. Not even as much as an apology about the insidious wait. Ridiculous that I actually had to pay full price for such appalling service. Imagine a tire shop that cannot get the tire off the car. Imagine a tire shop that does not have the appropriate key to remove lug nuts for a car that's been on the road for 2 years. Why wouldn't they call me or the dealership to ask where they might find this magical key? It was sitting in the trunk in plain sight before the flipped the entire trunk upside down and hid the tire kit box from themselves. The customer service guy did his best to distract me, keep me smiling and laughing. But I was unimpressed with the other 6 or 7 staff members who just seemed clueless or too busy to be bothered. At the point where service recovery was possible, my complaint fell on deaf ears about the time waiting for my vehicle and the fact that stopping through twice to check on the progress was the only way I ascertained that they were aimlessly and helplessly fumbling for a clue, which was at the end of their nose. I did not receive a call when the car was completed. Who knows how long the car sat before I stopped in the second time. I can't believe they actually required payment. How about you pay me for the three hour of my time you stole?

Always excellent and friendly service.