Kaneohe, HI
I called first to find out if they had tires to fit my Prius V. They did and after discussion with Zack over the phone, I chose a Michelin tire and was able to schedule the tire replacement with a same day appointment. Great! I met Zack who helped me complete all the paperwork. We waited in the customer lounge and noticed that they did not start on our vehicle for almost 30 minutes, even though we had an appointment. I understand that there will be unforeseen issues when working on other vehicles ahead of me, so I cannot blame Zack for the late start. But I dropped a star because it took over two hours to complete replacing the tires and the wheel alignment. But this is still a great dealer to work with and their customer service was excellent.