Thank you guys for taking me in! Other places I called couldn't take me. You had no problem telling me to come now! My brakes was really bad! They checked it out and showed me how bad and dangerous it was within 1/2 an hour. They rented a car for me so that I could take care of my business!!! Eddie and Marcelo you guys are Awesome!!! Very professional and caring! Thank you for such Awesome Service! New tires (needed badly) oil change, brake job and safety check!!!! Thank you So much!!! I'll definitely be back!!! God Bless You guys! Aloha!

These folk are polite and professional. That, along with their great customer care, makes them a pleasure to go to...Mahalo nui loa Kaneohe team and Aloha

These folk offer great professional service along with great customer care - kindness and consideration...Mahalo nui loa Kaneohe Team and Aloha

Staff quoted price for tires, oil change and inspection. When arrive for appointment, they did not have the tires in stock and took 5 hrs to get them. They had my car 6 hours WITH an appointment. They could not do the oil change because the car has a computer (don't they all?) Tires did not come with road hazard as quoted. They could not do alignment as quoted. They gave me $60 off of the bill. After all of this, I went to Sears for my oil change. I won't go back to Lex Brodies.

Good store

Customer service was very helpful and they look out for their customers...want to help with the best prices and discounts available. John helped me on the phone and Ben helped check me out. With all the discounts they told me to check out, I was able to save $96!!

On September 14 I was driving in Kahaluu and ran over a nail -_- those type of days. I called firestone & Goodyear, both had no openings. In fact, Goodyear was trying to say my car needs to stay over night (FORGET THAT). All I needed was to get my tire fixed. I then yelped places and seen Lex Brodies in Kaneohe. I called and a guy named Ben answered (I really hope I got his name right) Anyways they told me they had an opening but we're a little booked so it would be about 2 hours. I had no problem with that! My son and I walked over to the mall . After about an hour i got a call from them, they couldn't find my lock for the wheel :( my nana (owner of the car) took it out for some odd reason. So this meant I wouldn't be able to fix it that day. Ben was so kind and said he will be able to take it in first thing in the morning if I came at 7 a.m. I was so stoked! Needed it fixed before the weekend. I arrived at 7 a.m. and as promised Ben took my car right in!!! Lex Brodies is awesome,professional, and has great customer service! I recommend everyone to come here :)))) In regards to employee lunch promo: Ben deserves 2 lunches :) super satisfied with my visit! (I really hope his name was Ben, I was kind of in a rush so forgot to write it down. He has red hair and a red beard I believe) THANKS GUYS

Same old, same old. About 4 years ago I went in for rotation and alignment. Had a 2 PM "appointment", so I read a book in waiting room for an hour, only to come out and find that they hadn't even started on the car! Despite my better judgment and not wanting to pay BMW Honolulu's exorbitant prices [I have a Z4], I went back today as I needed new tires. Again had an "appointment" for 10:30 and had been assured tires were in stock. Car AGAIN did not even get on rack until over an hour...and then they put down wrong item # so had to wait while a guy did a supply run to HNL. Over 4 hours for what should've been 1.5 hrs. The manager did knock off some $$ but I'll never get that time back and at 67 I'm keenly aware of wasted time. Don't believe them if they offer you an "appointment."

Really great customer service! I called to schedule an oil change and patch/repair my tire because I had a screw in it. I showed up for my appointment and had to run errands around the area so I told them they could take their time but they were actually pretty quick with everything despite seeming to be very busy with other customers. When I came to pick up my car they told me they didn't charge me for my tire repair because the screw didn't actually puncture the tire. Awesome news for me and I thought it was great that they were honest. I'm sure they could've charged me and told me they patched it. All the staff was also very friendly and offered to help me with getting my two young kids and the bus (double stroller) in the car. I thought that was nice. They all seem very genuine and I left a happy customer.