Lex Brodie's to the rescue again!!! Towed my car there at 5:15 and my two flat tires were fixed by 6 pm! Excellent customer service from beginning to end. I highly recommend this place and will be a repeat customer for sure! Mahalo....

I am always treated with Aloha when I need services for my car and have been a customer for many years but yesterday, Mike, the Manager and Jim, and all the ladies went over and above expectations in taking the time to explain things and make me feel comfortable during what turned out to be a day-long, waiting at the shop experience with one problem after another. I had gone in thinking I only needed my brake lights changed - maybe 30 minutes - but they discovered a bigger problem with the brakes. While I was there, I heard that even if the shop was super busy, Mike went with one of the employees to the emergency room after the EE was seriously injured. I've worked in law offices and executive offices and I've NEVER seen that kind of caring. I want to commend Mike and Jim for their integrity and superb character. They could have taken advantage of me as a single mom, and charge me for many extras.... but they didn't. You can be sure I am spreading the word about the honesty and the excellent way all of you treat people and I'm telling everyone to go to Lex Brodie on Queen Street. May God richly bless and prosper all of you.... always. Faith T.

LB eventually won me back! Flat tire. Took it to Brodie. Friendly, fast, reasonable. Only prob was within a week, said tire was flat as a pancake again. Back to Brodie I went. Same fast and friendly service; no charge for correcting a prob that they didn't correct the first time. Only prob was the next day the pancake look came back. So back to Brodie. This time asked for the mgr who gave me fast and friendly service. This time they replace the bad tire with a brand new one. Anticipating that this would be the case, the instructed said mgr to put the newly purchased tire on my spare and to use the spare as my actual tire. My spare was a full sized tire and matched (Goodyear) the existing 3 tires. The newly purchased tire was not a Goodyear. Got my car minutes before Brodie closed. Newly purchased tire was in the car, spare Goodyear was back in the trunk. Odd ball anyone. To heck if was going to make a 4th visit to Brodie. I completed a Brodie survey card and expressed my displeasure. Scott Williams, LB prez, wrote back, apologized and promised to make good. Brodie sent over a tech to get my car, did the job right, and returned my car. All is good in pancake, oddball land. Mistakes happen. LB didn't make any excuses; they just apologized and removed the inconvenience factor as they fixed the prob. 4 stars because it took 4 attempts to get it right. Otherwise they would have gotten 5 stars. TY......VM.

Tried calling 4 times to get a price quote. 3 times was transferred/put on hold and eventually disconnected. 4th time, I finally got to talk to someone (yay!), and he said to leave my name and number and he would call me back because his computer was rebooting. Guess what, he never called me back. I did have a positive experience with their groupon for a synthetic oil change last year...

I finally made the time to take my ride into the Queen St. location and got 4 new tires and 4 new shocks last week. My poor old 2006 Rav 4 has taken a beating on the poor road conditions in Honolulu and especially the freeways and I was long long overdue in getting this work down. The ride is nice now and I am a happy camper on the ride to and from work over the busted up H-1 Freeway every day. Just wanted to say, as usual, the LB staff was great! Service Manager Cooper was my man and was very helpful in helping choose my tires and get the best deal. Cooper answered my request to get me the best deals possible and not only got me riding smooth again, he took the sting off the wallet a bit. Not only was he very friendly, he made excellent recommendations. The rest of the LB staff was also nothing short of excellent on the check out. Been a customer of Lex Brodie's for over 15 years due to the emphasis on customer service, i was not let down this time around! Highly recommend.

1) I often don't feel like getting out of my car to pump gas 2) I sometimes have cash Sometimes the stars align and I actually have cash on me when I'm near Lex Brodie's and need gas. Those moments, I like to take advantage of Lex Brodie's discounted cash rate. They have friendly service and I get to sit back and zone out while my tank gets replenished. Thank you LB's!

Excellent service! I got a flat tire and stopped by their shop just before it was going to close. I was able to get immediate, friendly service which was great! They took care of me right away. I was seriously impressed!