Honolulu, HI
I went because I was losing air in my tire. I drove in without an appointment and asked if they can plug a tire. The service writer said 2 hours, so I said Ok and waited. Two and a half hours later, I asked another service person if they knew how much longer. She then said, you are a walk in, that will be 4 hours. I said if they would have told me that from the start, I would have gotten a ride back home and returned later. I only stayed because I thought it would be 2 hours. I asked again if she know how much longer it would be. She only said they will get to it. She did not say it might be 30 minutes, or one hour. She said again, they will get to it. An hour later, it was done. If they were more honest or estimated better, I would have easily left and returned. So not only are they bad at estimating, they were really rude when I just asked how much longer it would take. And then to top it off, they charged me $55.00 for the plug, for the 10 minute job.