Waipahu, HI
From my experience, Lex Brodies gives great customer service, especially the ladies behind the desk. They usually communicate by text on the status of your vehicle, and they didn’t do that for me today, but I was only getting a safety check. The waiting room is roomy, with a tv on and two massage chairs (which I’ve never used). Today was a Saturday and it was pretty busy. Technicians always look grouchy here, but that’s the same as Goodyear, Firestone, or any other mechanic place you go to. It’s expected, so if any of these companies had cheerful technicians with aloha, they’d be getting 6 stars. The only challenge I have coming here is the parking. If it’s busy, there’s no place to park, or I don’t know where I should park. They have tandem style stalls for two to three cars, and I feel weird parking in those and blocking someone if they have to leave.