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Total Customer Reviews combines LexBrodies.com reviews and the 5 Oahu Lex Brodie’s Pages for Yelp and Google pages.

5
Honolulu, HI

Service was done on time and kept the car clean

5
Waipahu, HI

5
Waipahu, HI

5
Kaneohe, HI

Very professional, polite and efficient.

5
Kaneohe, HI

I have been bringing my vehicles here for years and can honestly say I have always been pleased with the results.

5
Aiea, HI ("Pearlridge")

Always transparent.

3
Aiea, HI ("Pearlridge")

Called to see if they had our tires in and they did (YAY) made an appointment for the same day. Checked in and waited FOURTYFIVE minutes past our appointment time before they even took our car back to put the tires on. Staff was super friendly and professional but I personally feel like my time was not respected as they waited so far past my appointment time to even start my appointment

Aloha Chris L., thank you very much for your feedback and allowing us to serve you. Can you email your invoice number so we can look into for you? Please email to scottwilliams@lexbrodies.com We’ll take a look how long the tire replacement took. Our on line appointment tool and the in store posters share a waiting appointment for tires only of a completion time of 1 1/2 hours. 2 1/2 hours for tires and wheel alignment. We do have our “Next Rack Up” policy since our racks are always full. And delays can occur on previous appointments. Thus our goal is to get appointments up on the next open rack. Sometimes that may take some time, but our goal is to get it done before the 1 1/2 hours. And if we miss that completion time we have a Completion Time Promise that kicks in. When we review your visit, we’ll see if We missed the 1 1/2 hours. If we did we’ll look to see if we provide the Completion Time added discount. Thank you very much for sharing this additional information so we can look into for you!

- Aiea, HI ("Pearlridge")
5
Kaneohe, HI

Rylan provided excellent service and went above and beyond for my cars needs. I have a commercial account here and feel prices are fair, location is convenient but service is GREAT!

5
Honolulu, HI

Steven was awesome assisting me to have my Tire Pressure Monitoring Sensor replaced. I called around town and Lex Brody was one of the cheapest, they rotated the tires for free, plus paid for my Lyft ride home and back to pick up my car when the work was done.

5
Honolulu, HI

Update to my previous post, the Manager had reached out to me to resolve the situation which I appreciate, so thank you. Monday morning appt at 7am, there was a line but I figure it being first thing in the morning, understandable. The check in process was so smooth despite the wait, the gal at the front gave me a quick run down on what things were being checked today, awesome. Get a call back from the manager saying car is ready around 3ish, minor thingys here and there but good to go! Very grateful for the time and handy work on my car today and I will continue servicing here. I hope all my future visits will continue on smoothly.

4.6 STAR AVERAGEVIEW REVIEWS

RATED A+ SINCE 2007

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Lex Brodies is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honolulu, HI (808) 536-9381, Aiea, HI ("Pearlridge") (808) 484-5680, Waipahu, HI (808) 671-4561, Kaneohe, HI (808) 792-4900 if you have any issues in accessing any area of our website.
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