Received the usual efficient, friendly service with one exception. I requested a brake check so I could get an idea of how much longer the brakes would last till they would need to be replaced. The condition was not shared with me when I picked up the vehicle. Since I was in a hurry I left without thinking about it. Thought about it later, not what I’m used to from a usually great repair shop. Just going to attribute it to new personnel.

Great service.

After receiving great & friendly service for a State Safety Inspection several months ago, took my other car there for the same thing. Again the staff I came in contact with were very helpful & friendly, including Brooke, who initially helped me get situated & Vaschelle, who got the service going. This was the 3rd time I've brought one of my cars in for quality, timely, friendly service & it definitely will not be the last! Thank you very much Lex Brodie's!

The attitude of the female staff was bothersome. It still took so long that there was no point in making an early morning reservation.

I am really disappointed with this place. I had both the front and rear brakes fixed here, but I could hear the noise, so I made an appointment at 9:30 in the morning to bring the car. At that time, I was told that they might not be able to do it by 5:30 pm today, which I didn't mind, so I just asked them to let me know if it would be today or tomorrow. Because of my schedule for the next day. In the end, I didn't hear anything. However, I was told the next day at 7:54 in the morning that the car was ready. I think they already knew about it the day before. And as a result, they said there was no problem with the brakes, but within 10 seconds of starting to drive, I heard the noise I was concerned about.

I love the Lex Brody‘s service in Kaneohe! They always work things out so I come away taken care of, mahalo to your whole team!

The service on my car was superb. Check-in was a breeze. They even started my car so it was nice and cool. Service guy was super nice. The downside: w had a lot done to my car so it took about 4.5 hours. I was tired and hungry at the end. The red shirt clerk who checked me out was super slow. She kept having to ask another clerk how to do things. She kept apologizing but I was not happy. What would normally take 5 minutes took about 20 minutes. She forgot to return me my car keys! Since my car was already started, I didn’t realize she didn’t give me my keys until I got home. I called Lex Brodie distressed. Bu Kudos to Lex Brodie for sending a person out to deliver my car keys to my home. Mechanical service was 5 stars. Clerk who processed me out: one star. She needs way more training before handling clients.

They were fast and friendly. The reason for less than 5 stars is they used to put paper on the foot mat area, but didn’t this time and they left big black grease stains on my mat. I went from happy and grateful to quite disappointed.

Grateful for the free tire rotation service since i have tires with them but I had an appointment for 1pm and my car wasn’t seen until 3:15pm and didn’t finish until 4:43pm. It is frustrating to be there so long for a tire rotation when I have an appointment. I showed up on time for my appointment, I wish they would do the same for me.

I checked in 9am for change brake pad but they didn’t complete in one day… they are too slow