Thank you for choosing Lex Brodie's, Kalerys! We are glad you had a smooth experience at our shop and felt comfortable with our team. We strive to provide fast and reliable service, so it's great to hear that we exceeded your expectations. We look forward to serving you again in the future!-Scott W.

Thank you for the five-star review, Kai! We're glad to hear that you had a good experience with us. We'll keep up the great work! -Scott W.

John, we're glad you had a great experience at Lex Brodie's! Thank you for bringing your mug to our attention. We checked our lost and found but unfortunately, it's not there. We'll keep an eye out for it and let you know if we find it. -Scott W.

Thank you for the 5-star review, Keone Mo! We're thrilled to hear that you had a great experience with us and that we could provide fast service. It's our priority to ensure that our customers are taken care of efficiently. We appreciate your kind words! -Scott W.

Thank you for the awesome feedback, Sally! We're thrilled to hear that you consistently have a great experience with us. It's always our goal to provide excellent service and top-notch quality. We appreciate your continued support and look forward to serving you again in the future!-Scott W.

Thank you, Corey, for your 5-star review! We're glad our quick service and Uber credit made your visit convenient. It's great to hear that you found our waiting room comfortable and enjoyed the nearby amenities. We appreciate your business and look forward to serving you again soon!-Scott W.

Thank you for the wonderful review, Al! We are thrilled to hear that you had an excellent experience with us. Providing outstanding service is what we pride ourselves on, and we're glad to know that we met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!-Scott W.

Follow up Yelp response: Aloha Cosmin S., we found your oil change invoice #1492116 dated 4/8/2025, please note: we documented on this invoice "Prior to service: Oil Leaking around oil pan". Then we also see your return visit to check the oil leak on 5/5/2025 inv #1495055 where we did a Digital Vehicle Inspection (DVI) and documented the oil leak was "**...Leaking at the oil pan. Recommend Dealer for further inspection and repair” When reviewing the photos from the DVI, we see the oil is leaking from where the oil pan mounting. Is this also what the dealer documented? Please note, we did a search on this type of issue for your vehicle and found: "Common Causes of Oil Leaks in a 2013 BMW 328i: Oil Pan Damage: The oil pan can be damaged by external factors, leading to cracks or holes. Valve Cover Gasket Leaks: A faulty valve cover gasket can also cause oil leaks, especially if the gasket has aged and deteriorated." From what we observed, the valve cover gasket likely started to leak due to age of the vehicle: 12 years and 105,000+ miles. Sadly, gaskets and components made of rubber and plastic start to fail at around 9-10 years of age. Performing an oil change would not cause this type of wear and tear. It's possible the new clean full synthetic oil is finer and leaks at a faster pace from the older thicker oil that was replaced. As shared earlier, please let us know what the dealer documented. Please email us their findings, photos and invoice and we can compare to what we have documented. Original Response: Aloha Cosmin S., thank you for bringing this to our attention. May we ask for some more information so we can look into for you? Our Honolulu store manager was not notified of any issues that match your description. Please email us your Lex Brodie’s invoice number and the dealer quote and inspection report to [email protected] Please send any photos you have as well. Once we have this information we will look into as soon as possible. Please note, we have a double check policy for oil level, filter and drain plugs (checking for leaks and proper torque / installation. Thank you very much, in advance for sharing this information so we can review. Sincerely, Scott D Williams 37+ years Lex Brodie’s Team Member

Thank you, Mike, for your awesome feedback! We're thrilled to hear that you had a five-star experience with us. Our team at Lex Brodie's Tire, Brake & Service Company works hard to provide the best service possible, and it's always a delight to receive such positive feedback. If you ever need anything, don't hesitate to reach out. -Scott W.