Kaneohe, HI
I've posted reviews before writing about their excellent customer service and efficient repairs. I'm afraid we're in a new era. Things have definitely declined since then, an era spanning from the 90s to 2020. They need almost the entire day to do even simple repairs such as rotating your tires. You might have an appointment and think you can wait but that would be an extreme exercise in patience and frustration. Hours after your appointment your car will still be sitting outside, untouched. I don't know if they overbook or they simply don't have enough workers but they are no longer my favorite go to car shop.
Aloha Scottie S., thank you very much for your feedback. May we ask for some more information so we can look into for you? Please email your invoice number to [email protected] Also , please note if you had a waiting appointment or scheduled a Walk In Drop Off visit? Thank you very much for providing this additional information so we can look into for you. Sincerely, Scott D Williams 35+ year Lex Brodie’s team member
- Kaneohe, HI