Honolulu, HI
When I picked up the car after an oil change and tire rotation, the cashier did not give me the $10 discount for making an appointment online. I had to ask for it. When I got to the car, the floor mat was wet with black stains and sand. It looked like someone spilled motor oil on it, and sprinkled a fistful of sand on the mat. Oil stain was all over the steering wheel, door lock etc, including the zip lock bag for the wheel lock. I had to ask one of the staff to clean up the door mat. He was nice to clean it up even he did not make the mess.