Kaneohe, HI
Very disappointed and hope to hear back from the business. I recommended a friend to get her flat tire patched here, since we've always had great service with our cars. She bought in her van and they were able to patch her tire and mount it ($35 charge), but they were going to charge her $360 for a stripped lug nut. She was told that the part itself was about $5-6 and the rest was the charge for labor. Why would she be responsible for the cost of a stripped lug nut if the technician was the one that stripped it during removal? She took the van elsewhere and that mechanic found that the other lug nuts and bolts on the tire were also damaged, he had to remove them by cutting them clean off. He fixed a total of 3 and still charged her less than $100. Attempted to call the business to clarify, but the phone lines were not working and no one answered (it rang for over 4 minutes). Would really appreciate finding out why they were charging her for the technician errors - won't be referring anyone else if this is the kind of service we can expect.