Honolulu, HI
After 10 years of bringing my car to Lex Brodie's, I've had enough and I'm going elsewhere. I had to bring my car back several times. It cost me about $2,100, and they never fixed the original problem. I actually researched the problem myself online, and suggested it could be a $25 part, and that I'd appreciate if they checked it. They didn't do that until the third trip. They changed out the part and it magically fixed the problem. When I asked why they did $2,100 worth of work and none of it fixed the problem, they said it is standard procedure with air conditioning to change out all the stuff they changed out. It felt like they were just guessing at what the problem was. When I asked why they never checked the part I asked about until I insisted, they insinuated they were the experts and Googling things was not the answer... Only thing is, the part I found on Google was the only thing that worked. Not changing out the radiator. Not changing out every hose and belt. Not changing out the engine cover. Obviously, I'm no mechanic, but I would expect a mechanic to be a mechanic, and to fix the problem presented to them. They couldn't do that. Also, this wasn't the first time. They were very apologetic, but a little condescending, and I'm still out $2,100 for no real reason. I'm taking my business elsewhere.