Excellent service. Dealer said car needed $1600 worth of parts and labor. Lex Brodie's people did their own evaluation and solved the problem for $100.00. Thanx guys for you professionalism, honesty, integrity and great service!

Excellent service. Dealer said car needed $1600 worth of parts and labor. Lex Brodie's people did their own evaluation and solved the problem for $100.00. Thanx guys for you professionalism, honesty, integrity and great service.

Invoice # 1049864 Appointment reason: Parking lights do not turn off. Customer had to remove fuse to get the light to turn off.

fast curtious service

In the past, Lex Brodie's in Kalihi has done a great job. This review pertains to only my most recent experience with them. I had a scheduled safety check which I was told would take about an hour. Two hours later, the check was finished, but only, it seemed, after I came out of the waiting room to talk with an employee to see what was taking so long. The check itself only took 15 minutes, so I ended up losing an hour and 45 minutes, which made me late for other appointments my family had that morning. If the safety check had taken one hour as we were originally quoted, we would have made our other appointments. As it happened, because our Lex Brodie's appointment took so long, I ended up having to pay for parking at work ($6.00) and my wife and son had to take the bus ($2.50). The key to good service is to do whatever it takes to stand by your promises. Under-promise and then over-deliver. My former positive experiences with Lex Brodie's in Kalihi occurred primarily under different management. Now I'm left to wonder whether they are turning the corner into a new era of poor service. Should I come back?

As always, excellent customer service; eager to help, friendly, good communication skill in explaining the problem(s), and professional.

After picking up my car, even with windows down my car smelled like oil. I later open the trunk and it smelled like oil. My fault for not telling them not to fill the power steering as I put the MB authorize brand (blue-green color) in it and it was over filled with the regular oil and over tighten the knob. Instead of owning up that they may have overfilled it they said they didn't touch it. What ever... It was still my fault for not spelling it out.

very fast and sufficient work. Always a go to shop.

a) it took nearly two hours for a safety check b) I had requested that the tread on the tires be checked (was ready to buy new tires) and that service was not performed, which I discovered after I began complaining of the wait after 1.5 hours c) another 15 minutes to complete the "paperwork" as the safety guy was off for the day and no one seemed to know that. Have always had excellent service in the past but today was a nightmare.

I was very pleased. On a Saturday where it was busy, they took me in for a walk in oil change and got out at a reasonable time. Great customer service!