I always have the best experience when I go to Lex Brodies. Customer Service was quite exceptional and the ladies approached me to address my needs promptly. I went in to buy two new tires for my car and the turn around was quick. They have a comfortable waiting room there to wait as well. I love my new tires and they even made them shiny! Thank you very much :)

We have a big diesel truck -- knowing we had to change our tires soon, we decided to drop by just to check if they had tires for our truck in stock. If so, we would have made an appt for the following week. Turned out they did have tires for our heavy duty truck and although they were busy they took us in. However, more than that, they price matched another tire place to help us reduce our cost, which we really appreciate.

Efficient, timely and thorough. They deliver.

Mechanics appear competent

I have been in Oahu,Hawaii for 3 years and I have herd always of LexBrodies,but never been in one yet until I had a real need for my car. I'm really happy I did ,I got some great tires and now ,I came back again. The service is great in a friendly atmosphere ,thank you Lex Brodies and your employees

Spoke to one person and he gave me a verbal quote. Next day went in and spoke to someone else but got a different quote (higher); wasn't too happy with that but none-the-less, it was just a verbal quote. Left my car and they called as promised, to let me know what they found and their "suggested" course of action. They called me around the projected time they promised to have the car completed. Ended up paying more than I had anticipated. However, they honored a coupon the next day, which brought my cost down. Would've given 5-stars had both the guys' verbal quotes been the same. Would go back if/when time calls for it.

Staff kept me "in the loop" as to what was diagnosed and suggested course of action. Job was completed at the time projected. Cost was more than I was expecting to pay but they honored a coupon and did an adjustment the following day.

Quick response, courteous attitude.

Thanks Scott, owner of Lex for reading my review. As for the scratch caused by the magnets of the number caps, may I suggest that you put a thick piece of paper between the bottom of number cap and the car's roof, it should minimize the scratch on clear coat, or better yet, put those rounded cloth/sheep fur kind buffer pads people use to wax car with, wrap around the bottom of your number caps. It only cost a few dollars each and that way no scratch guarantee. I have seen luxury car dealership put those fur pads under their number caps at service bay and the magnet still works. I am sure it wasn't just me, if you look at the cars waiting in line for service in your lot, u will see a few of them have the number caps put inside the car or just sit on the windshield glass, cause they know it will scratch clear coat as well. Just ask your staff how many people told them to do so. As for the alignment, last time I brought my car to Sears after alignment at your place (rear end of the car drifting to right after adjustment), they got it straight again and steering wheel dead-centered, may be their machine is more advanced? Or their's are digital and yours are not? I don't know. I knew that your staff had tried very hard to make it right but I just feel that your machine needs to be re-calibrated. Another suggestion is that when your tech pulls the car in for alignment, they always have to make a sharp turn to get to the bay, may be that's why the front wheels are slightly tilted cause they could not get the car in there straight, so will always end up steering off-centered. Both your Kakaako and Nimitz location are like that I noticed. At sears, they always drive in their bay straight before testing the alignment, at Sears Ala Moana before, they mount the sensors on the rims and drive it couple feet straight to the laser sensor on a straight driveway to read it, before driving to to dock to do the adjustment. that's what I saw. May be that's the cause.

I feel the speed of service fluctuates depending on the day of the week. I changed my tires on my car on a weekday before and it was super quick within the hour. Got my safety check and tires rotated on Saturday yesterday and it took 2 hours! I even called earlier in the day to ask if they were busy for just a simple safety check and said yeah come by. Almost fell asleep in their waiting room watching an Indiana Jones movie. Vachelle treated me well, good customer service. Wish the shop guys were as quick as her.