I'm completely shocked and disheartened by my experience here. I went in for a simple safety check and oil change. Four hours later I get a call saying that there was a leak in my engine and the spark plugs needed to be replaced along with $800 worth of work that needed to be done. I trusted what they were telling me, though there were no signs of any leaking fluids in my garage and I have never had problems with my car, but agreed to let them work on it. Within a couple of days of getting my car back, the check engine light went on after just being serviced. I took it back to them and they told me it was going to be $500 more to fix. I decided to take it to dealership to get another opinion. Lex Brodie charged me another $150 for the diagnosis even though they had my car just a few days earlier. When I took it to my dealership, they found that Lex Brodie repaired the ignition coils by holding them down with PLASTIC TIES (like the ones used to tie garbage bags)!!!!! and the spark plugs were replaced by a less quality (cheaper) brand than recommended by the car manufacturer. I took my car back to Lex Brodie to ask if they would properly repair my car with the recommended parts. I was told they did what they did to save me money because the part I needed was $1500. I explained that the improper repair was not explained to me, because if it was, I would not have agreed to let them do an improper repair on my car. I was then told that they would look for the part and call me to rectify the situation. I didn't hear back, so I called them. The person who helped me was with someone else, so I left a message and two weeks later I still have not heard back from them. Not wanting to deal with them, I took my car back to the dealer who has since replaced the $38 part (which Lex Brodie told me was going to cost $1500)!!! This is a true story and I have the receipts, estimates and names to prove it. Again, I'm truly shocked by the treatment I received from this company. I have never given a negative review, but I wanted people to know my experience here.

Outstanding service, friendly staff. That's why I've been a Lex Brodies customer for 25 years.

I was dissatisfied with service i received at Lex Brodie's. I called before hand and asked how long it would take to change one tire on my car. They told me 2 hours maximum. I took my car in and ended up waiting for 3 hours. The only reason my car was completed at the 3 hour mark was because I called and complained that they had not finished it yet. If you are looking for a place to go that doesn't waste your time, don't go to Lex Brodie's

I picked up a nail on my passenger side tire. What hum bug... I pulled into Lex Brodie's and was greeted with a smile and motioned into a repair station. They matched my info from a previous visit and asked me if I would like to wait in their Customer Lounge. Fifteen minutes later, my phone rings, telling me by 45 min. job was done, no charge. She said thank you, I said thank you, and off it went.

David provided excellent service. So glad he checked my battery and recomended I get my brakes flushed; both really needed to be taken care of. I commute home after midnight, and I'd hate to break down that late on an empty road. He also eased my fears about the cooling system, and put it in the system to clean the air filter when I come in in three months for my next oil change. Thank you!

The customer service at Lex Brodie is excellent! From checking in to checking out the young men and women that work at Lex Brodie are very courteous, efficient and professional. I appreciate their hard work and committment to their customers! Thank you very much!

The customer service at Lex Brodie is excellent! From checking in to checking out the young men and women that work at Lex Brodie are very courteous, efficient and professional. I appreciate their hard work and committment to their customers! Thank you very much!

Always dependable, quick, friendly, and professional service.

I went in three times to buy tires, but the first two times everyone was too busy. Finally, on the third try, I saw Jack and Sione who are so kind and courteous, I got my tires and alignment. Now that I got online to do this survey, though, and looked at the "Shop for tires" prices, I feel cheated that neither of them suggested I check online and save $60 or so! Bummer. Also, the way we drive, I think it might be overkill to spend an extra $50 to get a two-year alignment, but that was just slapped on my invoice with no option offered, so shame on me. My son was encouraging me to have all of my work done there, but now I'm thinking it over.

Dropped my car off to get work done and when I was told to pick it up it wasn't ready and I had to wait an extra hour and 15 min. was there till 6:15pm.