Awesome. Fast. Friendly. Honest.

Very pleased with the Lex Brodie experience. I initially asked for a quote for 4 tires via their website, and Joe from virtual sales was awesome. I'm one of those that asks tons of questions before making a decision to buy anything, and Joe answered every question I had promptly and completely. My time at Lex Brodie Waipahu was great too. The staff was friendly, and eager to help. The waiting room was spacious, plenty of free coffee, and as a bonus they offer free wi-fi. It really helps pass the time, and I don't know why all places where you have to wait for long periods don't offer free wi-fi. As for quality of service and products, I am very pleased. I got a wheel alignment done, and they told me that they guarantee it for 6 months. Furthermore, I was told to bring the car back after 5.5 months so I can get a free alignment in case anything goes misaligned, and I'll definitely do that. I will definitely come back in the future.

We recently noticed a vibrating feeling on the brakes of my moms car. Not knowing what to do I called the last company that she had taken her car to. I spoke with Barney, who is the manager at this location. He told me right away to bring in the car and they would check it out. When we for there it was extremely crowded and Barney still Was able to assist us and take it for a test drive to figure out what the problem was. When he had gotten back he mentioned it's the anti-lock brake system doing its job while driving on the hill. It's probably also because the car has not been driven in over a year! Anyhow, we decided to get a safety check along with an oil change. We are extremely pleased with the service that we received from the manager and will continue to visit this lex Brodie's location.

Great customer service and honest technicians. I've had my 2 cars serviced here and received great service every time. Only draw back is that there can be a really long wait time if you bring in your car in w/o an appointment. There may be a bit of a wait even with one. Best to have appt and drop your car off, otherwise you can burn time at Koa Pancake House or at the Windward mall.

Excellent service! I got a flat tire and stopped by their shop just before it was going to close. I was able to get immediate, friendly service which was great! They took care of me right away. I was seriously impressed!

I had a slow leak on the rear-driver side tire after hitting a very large pot hole. Went to the dealer who sold me the tires and they asked if I had an appointment, which I had not. Went to Lex close by and they took me in right away (without an appointment). Thought Lex was going to tell me that I had to purchase another new tire because it was leaking from the seam. But they got it fixed with minor repair. They checked all 4 tires even though I told them which tire I suspected was the cause of low pressure indicator to light up. Worker also used a Torque wrench after using an air gun to tighten lug nuts to insure proper tightness. Workmanship was checked twice by a different worker and supervisor using a torque wrench. Finally a road test was done before handing me the keys all for $22.

Wife needed new tires for her 2006 scion Tc yesterday. Being that she never did these so called manly things I made her check all the tire companies and inquire about replacement of 4 tired. She checked several places like Sears, Costco, Goodyear ... The cheapest place she found was Lex Brodies. She was helped by a person named Zack who had great customer service over the phone. He gave her 2 quotes for Toyo tires and Bridge stone tires. He explained everything to her as far as the difference between the tires (speed rating etc). And he didn't pressure her to get the higher priced tire. In fact I convinced her to get the higher priced tires which were the bridge stones. Toyo - 680 Bridge stones - 780 That's with discount. And 90 dollars for alignment quoted. Costco 890 for michelins with no alignment. Thus she went down that same day and was helped by the same person named Zack. She stated that their customer service was great and he kept her in the loop by calling her while her car was being serviced. They were done in about 4 hrs with alignment. total price was about 860 which I thought was fairly cheap for bridge stones. Anyway point being made, if a woman that knows nothing about tires can go in and feel good about being edumacated on tires than I think lex brodies is doing something right with their customer service. Or it could be just Zack lol. Lex brodies has our support. Boooya!