I can be such a cheapskate and procrastinator sometimes so I'll let something go for as long as I can just so I don't have to fork out money. I had picked up nails on 2 of my truck tires and bought a tire-plug kit to patch them.This lasted for a few months but then they both started to slowly leak. I figured they were still holding up ok. I just had to fill them with air every couple of weeks. Slowly but surely, the air filling became more frequent. Then, one of them had a blow out on the freeway, the tread ripped off the tire, pieces went flying everywhere. Thankfully there were no other cars around me at the time. So now I had the spare on and figured this would be fine for awhile. Then I picked up a nail in the spare, too! Pfft. Now I had 2 questionable tires and no spare so I knew I had to give in and get new tires. I decided to hit up Lex Brodie's and am glad I did. They gave me a decent price on a set of tires and got them changed out quickly. They also removed the shredded tire that blew out and replaced it with one of the old tires at no charge. That was really nice of them. Since the truck incident, I've also had to get a tire patched on my car. (WTF is with me and nails in my tires?!) They also did this quickly and gave me a discount since I was returning customer. Again, really nice of them. The service at Lex Brodie's is great. I'm sure I'll get more nails in my tires so I'm sure I'll be back.

from December 2012: Arrived for a safety check appointment that I had made 3-4 days prior (after walking in that day), but my name could not be found as having an appointment. Fortunately, the 'person' scheduled for my 3:00pm appointment did not arrive, so I was able to obtain the safety check anyway. I specifically requested the removal of the previous sticker, and very careful re-application of the new sticker, due to a trunk opening applique that was cut around the already applied safety check stickers. It was also notated as such on the invoice. The service was performed rather quickly, within approximately 20 minutes, finding out that the technician wanted to accomplish it before leaving for a late lunch. Upon inspecting the new sticker, it had been applied over the existing sticker, and did not even match the alignment, so it was crooked as well. I brought this to the attendants attention, and instead of waiting for the technicians return, opted to receive a phone call when he did, since I lived only a short distance away and returning would not be an issue. 2 hours later I did not receive a phone call, having to make it myself and spoke to the safety check technician Gerard. He stated that HE does not remove previous stickers since doing so, there is a high possibility of damaging the car's bumper, hence he just ignored the instructions. I asked to return, and if I could remove the old stickers myself, which he was ok with. Unfortunately, since he was leaving for the day, I had to wait to return the next morning (today). I have 2 issues with this service that I received. Although I was able to return and obtain a new sticker, applied correctly after I had removed the previous one, 1) all that needed to be done to avoid this situation was to ask me (as I was in the waiting room) if I wanted to remove the sticker myself since the technician did not want to take the chance of damaging my vehicle. That simple explanation would have sufficed. However, it is contradictory to my previous experiences where once they had me remove it, and another time, they did it themselves. As Gerard said, it varies by inspector. In any case, if instructions cant be followed, the customer should be notified immediately for options. The new stickers did not even adhere to the old ones, coming off easily in ONE piece when removed. 2) Upon returning for the replacement sticker, I have never felt like I was a burden or a customer that was begrudgingly serviced as I did today. I chose your establishment due to my long service history with you (at the Kaneohe branch) and opted to PAY for the safety check, when I could have obtained it for free at my Acura dealer, simply because of the service expected. I was greeted today uncomfortably, and Gerard was not particularly apologetic at his actions, causing me to return a 2nd time (and after NOT receiving the promised phone call regarding the situation). Nor did he say thank you or 'sorry' upon reapplying the new sticker. He simply walked away when done and went about his job as if there was no issue, even stating "I see it all the time" when I related the difficulty in removing the old sticker. If he is so experienced with these issues, I would definitely expect him to be more accommodating and at least be able to speak with customers addressing their concerns rather than blatantly disregarding their specific instructions. In addition he seemed to have a serious lack of customer service, not wanting to stay a bit late to resolve my problem the first day which HE created, after NOT calling as I had requested (when I DID call, it was apparently just before his shift ended), and not acknowledging the issue when I was forced to return the following day (fortunately I could return the next day!). Questionable service aside, I will need to greatly reevaluate whether or not I will return for any other service on my vehicles in the future.

Bought 4 new tires and I was impressed with the prompt service I received, as well as the great value!

Friendly staff. Helpful.

This was my first visit to Lex Brodies Pearlridge, and now this is the ONLY place I will trust to service my vehicles. The staff and servicemen were, in my opinion, "Top notch and friendly, the best gathered all in one place"

Always excellent service.

I needed new tires for my truck. Everyone who assisted me was friendly and informative. I did not have an appointment, but the service was performed quickly.

This was the first time I have come to Lex Brodie's and it was for the AAA free check-up. It was a great experience - everybody was pleasant, friendly, and efficient. The estimated time for the service was 1 hour 45 minutes but they were done in 40 minutes! They recommended changing brake fluid but did not push to have it done and said if I returned for this, I would get 10% off because I have AAA. All around it was a non-stressful and good day - got to walk around Kakaako!

Great service, honestly offered and at a good price. Bravo!

Of all lex Brodie's on Hawaii I love the AIEA/PEARLRIDGE LOCATION the best. They have good customer service and always fast. I would recommend my friends and family to the lex Brodie's in aiea.