Honolulu, HI
I am always treated with Aloha when I need services for my car and have been a customer for many years but yesterday, Mike, the Manager and Jim, and all the ladies went over and above expectations in taking the time to explain things and make me feel comfortable during what turned out to be a day-long, waiting at the shop experience with one problem after another. I had gone in thinking I only needed my brake lights changed - maybe 30 minutes - but they discovered a bigger problem with the brakes. While I was there, I heard that even if the shop was super busy, Mike went with one of the employees to the emergency room after the EE was seriously injured. I've worked in law offices and executive offices and I've NEVER seen that kind of caring. I want to commend Mike and Jim for their integrity and superb character. They could have taken advantage of me as a single mom, and charge me for many extras.... but they didn't. You can be sure I am spreading the word about the honesty and the excellent way all of you treat people and I'm telling everyone to go to Lex Brodie on Queen Street. May God richly bless and prosper all of you.... always. Faith T.