Wheel alignment, brought in on 3/18,rejected,need l/f outer tire rod. Needed to reschedule for 9:30 Friday, 3/22, because it would take about 2 hrs to do. Brought in car at 9:15, told it should be done after lunch. Had someone pick me up and returned at 1:15 because no one called. Agent said he would see how long more it would be, but he never returned to let me know. At 2:15 check with someone else and was told my car wasn't even looked at, that when it's mechanical stuff it is done later. She offered to rent me a car, but I told her that I didn't want to come again since I've been there on Monday and today, and did not want to drive in again (I live in Hawaii Kai). Checked again at 3:00 and was told it would be ready soon. When I asked what the purpose of scheduling an appointment was for, he said even if you do, it is still a first come first serve basis. That was weird, because I was there at 9:15 and everyone that was there at that time was no longer in the waiting room when I returned. Finally got my car at 3:15. Drove off and had to stop because the sticker was still on my windshield.

Great Service.

Great Service.

Once again the service at lex Brodie's has far exceeded my expectations. They did an amazing job and the price was outstanding. I could not be any happier with the service I received at lex Brodie's. I wouldn't think of taking my vehicles any where else.

Excellent Service and professional employees well versed in servicing customers and doing a great job on fixing my air conditioning.

Many mahalos to Zach and Ray at the Kanoehe location. I appreciate their customer first approach. Saved us a lot of grief and probably money in both the short and long term is solving a tire-related problem that we've been dealing with for a few weeks now. We've finally finished the transition from another so-called tire service business -- from whom we last purchased tires -- to Lex Brodie's for our 2005 Altima!!

It was a rainy Sunday morning. I parked my car on South St just mauka of Queen St. Strange, my tail lights were still on even though I turned off the lights. I'd have to figure that out when I got back from the sales office for the new condo they plan to build nearby. The line was very short (like I said, it was raining). Took the tour, got the info packet, and went back to my car. Hmm, the tail lights were off now. The car didn't start. Not even dying grunt. What to do? Being the last person in town that doesn't have a cell phone, I couldn't call for help. Wait a minute! Wasn't that a Lex Brodie's I passed on my way here? I grabbed my umbrella and walked over to it. Jack was at the check in stand. I told him my situation. He grabbed a jump start box, we got into an SUV and headed over to my car. We got it started, but, man, it was running rough! It died again getting out of the parking space. Restarted it. I had to keep it revving with one foot, and try to keep it moving with the other foot on and off the brake. Jack followed me in case it died again. Back at the station, they found that my battery was dead. Drained of life by a bad alternator. They would have to replace both, but I'd have to leave my car there overnight so they could get the new part Monday morning. Great. It would be a long walk home in the rain. But they called a cab for me and said they would reimburse me for the ride. Unbelievable! The car was ready late the next morning. The bill was substantial, but there was a $60 website coupon discount included that I didn't even know about. Well, I'm definitely coming back to these guys anytime I need something done to my car in the future. Best car repair experience ever!

invoice# 1036138 It was a rainy Sunday morning. I parked my car on South St just mauka of Queen St. Strange, my tail lights were still on even though I turned off the lights. I'd have to figure that out when I got back from the sales office for the new condo they plan to build nearby. The line was very short (like I said, it was raining). Took the tour, got the info packet, and went back to my car. Hmm, the tail lights were off now. The car didn't start. Not even dying grunt. What to do? Being the last person in town that doesn't have a cell phone, I couldn't call for help. Wait a minute! Wasn't that a Lex Brodie's I passed on my way here? I grabbed my umbrella and walked over to it. Jack was at the check in stand. I told him my situation. He grabbed a jump start box, we jumped into an SUV and headed over to my car. We got it started, but, man, it was running rough! It died again getting out of the parking space. Restarted it. I had to keep it revving with one foot, and try to keep it moving with the other foot on and off the brake. Jack followed me in case it died again. Back at the station, they found that my battery was dead. Drained of life by a bad alternator. They would have to replace both, but I'd have to leave my car there overnight so they could get the new part Monday morning. Great. It would be a long walk home in the rain. But they called a cab for me and said they would reimburse me for the ride. Unbelievable! The car was ready late the next morning. The bill was substantial, but there was a $60 website coupon discount included that I didn't even know about. Well, I'm definitely coming back to these guys anytime I need something done to my car in the future. Best car repair experience ever!

Took a few minutes for someone to help me, but it was uphill after that. Jeff was friendly and helpful. He followed up and was very informative.

Mandy who helped us with all the technical aspects of recommending tires was super. She was friendly and good to work with.