Very honest! Took my car thinking that I needed to change my brakes just to find out that brakes were fine. I didn't have to pay anything! For sure I'm coming back !

I could not find your Customer Comment eForm as stated on the placard hanging from my rear view mirror. Had your Green Fleet Super Checkup and a Safety Inspection performed on my car (Invoice #1038243). This was the 2nd time I've used this particular service. I've done business with your company for many years and felt that I was being treated fairly and honestly. In comparison to my previous service experience, this one was more disappointing. I received a postcard in the mail, reminding me that my safety inspection expired this month and offered the Green Fleet Super Checkup for $179.99. When I received the invoice, I was charged $189.99 and questioned it with the salesperson. She wasn't clear and asked for assistance from a male salesperson who explained the $10.00 difference as 'sales tax'. There was a separate SALES TAX entry which I mentioned and was explained as separate for the safety inspection. The amounts didn't quite make sense and I was about to explain the math. Another male salesperson overheard and instructed the 1st male and female salespersons to reduce the charge by $10. Thought the initial explanation of sales tax as quick thinking without much thought since the total tax would have come to $19.84. The female salesperson cheerfully made the adjustment and commended me on catching the error. I noticed on the invoice an entry for a pedometer and asked if it was being given away. Female salesperson was unclear and asked another female behind the raised counter who pointed to a file cabinet and the female salesperson checked and came back, saying that there weren't any with no offer of a subsequent providing. While it wasn't mentioned on the reminder postcard I received, it was mentioned on your website promotion and it was listed on the invoice. Additionally, listed on the postcard was the promise of a tire gauge to measure wear. I didn't receive that on either of my two (2) visits/service purchases. During my previous visit/service purchase, I received substantially more paperwork which addressed specific reading for my tires and alignment, making be believe that the service was performed/provided. When I returned home after today's 'service', I noticed that my driver's side rear tire was in its same location, convincing me that my tires were not rotated. I also noticed that my rear compartment where my spare tire is located, under the floorboard and covering mat seemed undisturbed. Prior to dropping my car off for service, I noticed some sand on the mat and that sand was undisturbed when it should have moved toward the front hinging point IF it had been lifted to gain access to the spare tire. THESE observations make me wonder whether any of the services promised in this special were performed. Since my tires weren't rotated, were they balanced or aligned? Since my spare tire wasn't inspected, were the four mounted tires inspected? Is the Pad Thickness (6) a realistic indicator and what does it mean? Experience and conversation has led me to believe that the front pads wear faster than the rear...Is (6) the default indicator? I'm not even confident whether my oil and filter were changed, whether the promised, more expensive, Amsoil synthetic was used, and if the promised fuel additive was incorporated. I'd give an itemized accounting of how much I was supposedly to have saved by taking advantage of this special but the salesperson insisted that she retain the postcard I brought in for reference. I can't help but believe that I've paid a substantial amount and can't feel confident that I've received all that was promised and paid for. I look forward to continuing this conversation with your representative and hope that I can be convinced I wasn't taken advantage of OR that I will receive a refund for services that can't be verified as having been performed or received. Depending on your action regarding this situation, I stand in limbo regarding using your establishment's services in the future. R.I.P. Mr. Lex Brodie, I wondered how your name and reputation would be affected with the sale of your company and your recent passing.

Awesome Service!!!

Awesome Service!!!

I can be such a cheapskate and procrastinator sometimes so I'll let something go for as long as I can just so I don't have to fork out money. I had picked up nails on 2 of my truck tires and bought a tire-plug kit to patch them.This lasted for a few months but then they both started to slowly leak. I figured they were still holding up ok. I just had to fill them with air every couple of weeks. Slowly but surely, the air filling became more frequent. Then, one of them had a blow out on the freeway, the tread ripped off the tire, pieces went flying everywhere. Thankfully there were no other cars around me at the time. So now I had the spare on and figured this would be fine for awhile. Then I picked up a nail in the spare, too! Pfft. Now I had 2 questionable tires and no spare so I knew I had to give in and get new tires. I decided to hit up Lex Brodie's and am glad I did. They gave me a decent price on a set of tires and got them changed out quickly. They also removed the shredded tire that blew out and replaced it with one of the old tires at no charge. That was really nice of them. Since the truck incident, I've also had to get a tire patched on my car. (WTF is with me and nails in my tires?!) They also did this quickly and gave me a discount since I was returning customer. Again, really nice of them. The service at Lex Brodie's is great. I'm sure I'll get more nails in my tires so I'm sure I'll be back.

from December 2012: Arrived for a safety check appointment that I had made 3-4 days prior (after walking in that day), but my name could not be found as having an appointment. Fortunately, the 'person' scheduled for my 3:00pm appointment did not arrive, so I was able to obtain the safety check anyway. I specifically requested the removal of the previous sticker, and very careful re-application of the new sticker, due to a trunk opening applique that was cut around the already applied safety check stickers. It was also notated as such on the invoice. The service was performed rather quickly, within approximately 20 minutes, finding out that the technician wanted to accomplish it before leaving for a late lunch. Upon inspecting the new sticker, it had been applied over the existing sticker, and did not even match the alignment, so it was crooked as well. I brought this to the attendants attention, and instead of waiting for the technicians return, opted to receive a phone call when he did, since I lived only a short distance away and returning would not be an issue. 2 hours later I did not receive a phone call, having to make it myself and spoke to the safety check technician Gerard. He stated that HE does not remove previous stickers since doing so, there is a high possibility of damaging the car's bumper, hence he just ignored the instructions. I asked to return, and if I could remove the old stickers myself, which he was ok with. Unfortunately, since he was leaving for the day, I had to wait to return the next morning (today). I have 2 issues with this service that I received. Although I was able to return and obtain a new sticker, applied correctly after I had removed the previous one, 1) all that needed to be done to avoid this situation was to ask me (as I was in the waiting room) if I wanted to remove the sticker myself since the technician did not want to take the chance of damaging my vehicle. That simple explanation would have sufficed. However, it is contradictory to my previous experiences where once they had me remove it, and another time, they did it themselves. As Gerard said, it varies by inspector. In any case, if instructions cant be followed, the customer should be notified immediately for options. The new stickers did not even adhere to the old ones, coming off easily in ONE piece when removed. 2) Upon returning for the replacement sticker, I have never felt like I was a burden or a customer that was begrudgingly serviced as I did today. I chose your establishment due to my long service history with you (at the Kaneohe branch) and opted to PAY for the safety check, when I could have obtained it for free at my Acura dealer, simply because of the service expected. I was greeted today uncomfortably, and Gerard was not particularly apologetic at his actions, causing me to return a 2nd time (and after NOT receiving the promised phone call regarding the situation). Nor did he say thank you or 'sorry' upon reapplying the new sticker. He simply walked away when done and went about his job as if there was no issue, even stating "I see it all the time" when I related the difficulty in removing the old sticker. If he is so experienced with these issues, I would definitely expect him to be more accommodating and at least be able to speak with customers addressing their concerns rather than blatantly disregarding their specific instructions. In addition he seemed to have a serious lack of customer service, not wanting to stay a bit late to resolve my problem the first day which HE created, after NOT calling as I had requested (when I DID call, it was apparently just before his shift ended), and not acknowledging the issue when I was forced to return the following day (fortunately I could return the next day!). Questionable service aside, I will need to greatly reevaluate whether or not I will return for any other service on my vehicles in the future.

Bought 4 new tires and I was impressed with the prompt service I received, as well as the great value!

Friendly staff. Helpful.

This was my first visit to Lex Brodies Pearlridge, and now this is the ONLY place I will trust to service my vehicles. The staff and servicemen were, in my opinion, "Top notch and friendly, the best gathered all in one place"

Always excellent service.