Good information and advice all the way through. Also, the estimated work time was right on the nose! Thanks!

I was very fine with the services rendered but extremely unhappy with the lack of professionalism in time of service. I made an appointment for the specific purpose that I expected my vehicle to be cared for in a timely manner. I had a 9am appointment for a safety check and informed my workplace that I would be in at 10 which would allow an extra 30 mins for the typical 30 minute service which I have had done at many other local businesses since first getting a car. Upon registering my car at 8:55 a.m. for the 9 a.m. appt, they asked if I would be waiting for my vehicle which I said yes. They then told me it would take probably an hour or an hour an a half. I asked them why it would take so long since I had an appointment. Why else make one? They told me that even with an appointment I should expect to wait an hour. Interesting since a safety check has always taken 30 mins in the past. They let me know that one of the lifts was down and did not ask me if I would like to reschedule to better fit my work schedule since they then knew I had to be at work at a certain time. That was a missed opportunity for service recovery. I asked if me getting the car at 10 was unrealistic and they said no, it should be done by 10 and I could get to work on time. Anyway, at 10:18, (over an hour and 15 mins later) I was called that my car was ready. No apologies were given for the slow service nor for not meeting their own stated promise of being done in an hour. I will not return here as I feel that my appointment time was nothing but a formality. Ticket #13267

I was very fine with the services rendered but extremely unhappy with the lack of professionalism in time of service. I made an appointment for the specific purpose that I expected my vehicle to be cared for in a timely manner. I had a 9am appointment for a safety check and informed my workplace that I would be in at 10 which would allow an extra 30 mins for the typical 30 minute service which I have had done at many other local businesses since first getting a car. Upon registering my car at 8:55 a.m. for the 9 a.m. appt, they asked if I would be waiting for my vehicle which I said yes. They then told me it would take probably an hour or an hour an a half. I asked them why it would take so long since I had an appointment. Why else make one? They told me that even with an appointment I should expect to wait an hour. Interesting since a safety check has always taken 30 mins in the past. They let me know that one of the lifts was down and did not ask me if I would like to reschedule to better fit my work schedule since they then knew I had to be at work at a certain time. That was a missed opportunity for service recovery. I asked if me getting the car at 10 was unrealistic and they said no, it should be done by 10 and I could get to work on time. Anyway, at 10:18, (over an hour and 15 mins later) I was called that my car was ready. No apologies were given for the slow service nor for not meeting their own stated promise of being done in an hour. I will not return here as I feel that my appointment time was nothing but a formality. Ticket #13267

As usual, Mike Risso and his crew fixed my tire with precision.

I had an oil change done. Usually, the technicians are very good about keeping the car clean. This visit, the interior kick panel and carpets were soiled.

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Had service done on my front end, fuel system, and passenger-side cabin and appreciated the service, workmanship, and value that Lex Brodies offer. Manager Michael explained thoroughly my estimate over the phone which gave me the confidence that my car was in good hands, I couldn't wait to pick up my car after work.What I appreciated the most was that when I got there at 6:15 in the morning, 45 minutes before they opened for business, Michael still serviced me which allowed me to get to work early.Mahalo LB for a job well done! Now, my wife can actually open her window and not have the fuel odor we've had for some time.Thank you, very much!

Service was fast and professional. No regrets in choosing Lex Brodies for my tires and service.

Fast and easy safety inspection. Made an appointment, waited 40 minutes, and I was done. No hassle! Thanks!

Great service! Made an appointment, brought my car in for a safety check, I was quickly processed in, and it was done in about a half-hour.