LB eventually won me back! Flat tire. Took it to Brodie. Friendly, fast, reasonable. Only prob was within a week, said tire was flat as a pancake again. Back to Brodie I went. Same fast and friendly service; no charge for correcting a prob that they didn't correct the first time. Only prob was the next day the pancake look came back. So back to Brodie. This time asked for the mgr who gave me fast and friendly service. This time they replace the bad tire with a brand new one. Anticipating that this would be the case, the instructed said mgr to put the newly purchased tire on my spare and to use the spare as my actual tire. My spare was a full sized tire and matched (Goodyear) the existing 3 tires. The newly purchased tire was not a Goodyear. Got my car minutes before Brodie closed. Newly purchased tire was in the car, spare Goodyear was back in the trunk. Odd ball anyone. To heck if was going to make a 4th visit to Brodie. I completed a Brodie survey card and expressed my displeasure. Scott Williams, LB prez, wrote back, apologized and promised to make good. Brodie sent over a tech to get my car, did the job right, and returned my car. All is good in pancake, oddball land. Mistakes happen. LB didn't make any excuses; they just apologized and removed the inconvenience factor as they fixed the prob. 4 stars because it took 4 attempts to get it right. Otherwise they would have gotten 5 stars. TY......VM.

I've been going to this Lex Brodie's @ Pearlridge since 2009 for regular service maintenance on my 2008 Nissan Pathfinder. Their customer service has always been great, thus my continuing to go to them for 3 years. I recently went there for a 60,000k maintenance and had unknowingly locked the car with my remote (key had been left with attendant) after removing some items from it, jumped into my husband's car and left for our next destination. I received a call from Freddie about 15 minutes later asking where I was since they could not get into my car - the key was in the ignition and the doors were locked. I felt so bad, we were on the freeway headed to Kaimuki. I was about to tell Freddie that I'll get the service done another time, but before I could, he said "no problem, I'll send someone out to meet you at your destination". Talk about relief! The driver who arrived 20 minutes later was friendly and courteous. Thank you Allen and Freddie and the girl (sorry, I didn't get your name) who settled my bill and told me about the AAA discount which saved me $50! Can't beat that for going out of your way to make the customer happy.... To add to this review, my Service Engine Soon Light came on yesterday and I called Freddie who said to bring it in and they'll check it since I had just been there on Saturday for the 60k service. (The dealer had said they would charge me $95 to see what caused the light to go on.) I took my car in today, expecting it to take about an hour, and Freddie said he could do it now. Within 10 minutes he handed me the paper showing what the code diagnosis was and told me to show that to the dealer when I took my car in to repair the windshield reservoir leak they discovered, which was covered under the extended warranty I had purchased. Thank you Freddie and the whole friendly staff at Lex Brodie's Pearlridge for the superb customer service you always provide. This is one VERY SATISFIED customer who will continue to return for regular service and am working on my husband so he will start bringing his truck there, too!!

I would recommend this LEX BRODIES location. There customer service is great. First time I went there to replace my flat tire a guy DEN was very informative and helpful. He also offered to give me a discount card for $10, which would help in the future because it gives you "Instant Benefits: 105 off Mechanical Services w/$50 maximum, $50 off 4 installed Tires or $12.50 off per installed Tire" Only thing, its not combinable with other offers, (which is COMMON SENSE though, if you are reading this) because you are already recieving a discounted price. Also this location has a great waiting area, with a TV, includes magazines to read, and a Coffee area (not that I drink, but for you others). While waiting, you can also go to pearlridge because they are directly across and the worker will give you a call. After my first experience, I have always been coming here even if I am in Kalihi, I just really like their service and attitude. I come here probably every 3-5 months to check my tires and brakes. Like such, for today 6/28/12 I came in to have them check on a squeaking/grinding noise on my front tires. I thought it was the brake pads, but it wasn't. Freddie the guy who looked at my car told me it was my rotor, caliper, and brake pads. Unfortunately, my brake pads was worn out (necessarily meaning gone!) on my left front tire. I asked if I could just get an estimate on the replacement and parts, and he kindly did it for me. However, the price was crazy HIGH!!! (not in a bad way). [[[This car is not mine, its actually my boyfriend's,but I just say mine here because it's easier to write]]]] He also answered all my questions, which was helpful for me. I had to confirm the HIGH price of $750 with my boyfriend because I didn't know if I should do it now or later. Unfortunately, he did say NO because of the price, but he would have said YES if LEX BRODIES could only change one side. Though, the case is LEX BRODIES only have parts in pairs (it's like purchasing shoes). Freddie told me if one side is only changed their might be a chance the brake might lock up (I don't if that's true, but it seems true). Since my boyfriend didn't like the price, he told me to just ask my uncle, who is a mechanic. Definitely it was cheaper with my uncle because he has a home business and can get parts at discounted price. At least I was glad Freddie was OK with this when I told him because he also said it's good my uncle can fix it. With the check-up that Lex Brodies did today on the car and in the past, I thank you guys!!!!

I applaud you for hiring the younger boys to give them experience and a chance in working with the public but these two should to be taught what customer service is. "I don't know" is not an answer and they should acknowledge customers who come through their doors, not still sit there, no eye contact and basically dismiss the customers question by saying "I don't know".

My 60$ oil change and safety check is costing me $400 cuz I need new tires no problem, however the guy ahead of me was offered a blue slip to extend his safety check 30 days, I WAS OFFERED NO SUCH THING!

I was at Al's Tinting next door and just though it was convenient to have some tire pressure monitoring sensors installed while I was there. I have worked in automotive for over 10 years and I know and maintain my car. I already had the parts (so I thought), that I needed, you know the sensors. Turns out that the gentlemen that helped me knew his stuff and as soon as I showed him the sensors he noted I also needed some additional items. He quoted me for labor & additional parts. The price was very reasonable. I also let him know one of my tires had a nail in it, so I needed a repair. When it was time to pay, i noticed I was not being charged for the tire repair. I'm an honest person and I believe in Karma, so I let him know about the discrepancy. I was surprised when he told me they checked the tire and there was no nail, because I saw the nail myself when washing the car. He told me it must have been a small one & it must have fell out without making any damage to my tire which had no air leaks. He saved me some $$. Some places are not so honest and could have easily ripped me off. So I must say I am very happy with their services and will be sure to use them for any future repairs that my vehicle may need.

Tried calling 4 times to get a price quote. 3 times was transferred/put on hold and eventually disconnected. 4th time, I finally got to talk to someone (yay!), and he said to leave my name and number and he would call me back because his computer was rebooting. Guess what, he never called me back. I did have a positive experience with their groupon for a synthetic oil change last year...

I brought our work truck here the other day to have two tires replaced. Prior to bringing our truck in, I called to see if they had our required tire in stock, and they did; Costco did not have the tires we needed in stock and would have had to special order them. The phone representative at Lex Brodie's said that they were having a special, which offered free tire installation on the condition that you make an appointment. Therefore, I made an appointment for a few days later. Thanks for saving our company $$$

I finally made the time to take my ride into the Queen St. location and got 4 new tires and 4 new shocks last week. My poor old 2006 Rav 4 has taken a beating on the poor road conditions in Honolulu and especially the freeways and I was long long overdue in getting this work down. The ride is nice now and I am a happy camper on the ride to and from work over the busted up H-1 Freeway every day. Just wanted to say, as usual, the LB staff was great! Service Manager Cooper was my man and was very helpful in helping choose my tires and get the best deal. Cooper answered my request to get me the best deals possible and not only got me riding smooth again, he took the sting off the wallet a bit. Not only was he very friendly, he made excellent recommendations. The rest of the LB staff was also nothing short of excellent on the check out. Been a customer of Lex Brodie's for over 15 years due to the emphasis on customer service, i was not let down this time around! Highly recommend.

1) I often don't feel like getting out of my car to pump gas 2) I sometimes have cash Sometimes the stars align and I actually have cash on me when I'm near Lex Brodie's and need gas. Those moments, I like to take advantage of Lex Brodie's discounted cash rate. They have friendly service and I get to sit back and zone out while my tank gets replenished. Thank you LB's!