Aiea, HI ("Pearlridge")
I just had my safety check done and my tires rotated on my truck. Had an appointment scheduled for 2:00pm on 12/11 for the safety. Had the tire rotation added when I got to the counter and the truck went into the work area right at 2:00. It took an hour and a half for me to get my truck back. I think this is far too long. Even with the new regulations on safety checks, I don't feel this was done in a timely matter. The only explanation I got was a safety check usually takes an hour. No way! Unless you're 'trying" to find something for the vehicle to fail. I try to support the locally owned businesses and that's why I purchased the tires from you. However, as far as the next safety check and rotation, I think I'll be heading elsewhere. I'm willing to give up my free rotation and flat repairs and find another shop to have these services done. Time is very valuable but here, it seems to be of little consequence. Other customers in the waiting room also seemed frustrated. I can't say I would recommend this location to anyone.