In the past, Lex Brodie's in Kalihi has done a great job. This review pertains to only my most recent experience with them. I had a scheduled safety check which I was told would take about an hour. Two hours later, the check was finished, but only, it seemed, after I came out of the waiting room to talk with an employee to see what was taking so long. The check itself only took 15 minutes, so I ended up losing an hour and 45 minutes, which made me late for other appointments my family had that morning. If the safety check had taken one hour as we were originally quoted, we would have made our other appointments. As it happened, because our Lex Brodie's appointment took so long, I ended up having to pay for parking at work ($6.00) and my wife and son had to take the bus ($2.50). The key to good service is to do whatever it takes to stand by your promises. Under-promise and then over-deliver. My former positive experiences with Lex Brodie's in Kalihi occurred primarily under different management. Now I'm left to wonder whether they are turning the corner into a new era of poor service. Should I come back?

As always, excellent customer service; eager to help, friendly, good communication skill in explaining the problem(s), and professional.

After picking up my car, even with windows down my car smelled like oil. I later open the trunk and it smelled like oil. My fault for not telling them not to fill the power steering as I put the MB authorize brand (blue-green color) in it and it was over filled with the regular oil and over tighten the knob. Instead of owning up that they may have overfilled it they said they didn't touch it. What ever... It was still my fault for not spelling it out.

very fast and sufficient work. Always a go to shop.

a) it took nearly two hours for a safety check b) I had requested that the tread on the tires be checked (was ready to buy new tires) and that service was not performed, which I discovered after I began complaining of the wait after 1.5 hours c) another 15 minutes to complete the "paperwork" as the safety guy was off for the day and no one seemed to know that. Have always had excellent service in the past but today was a nightmare.

I was very pleased. On a Saturday where it was busy, they took me in for a walk in oil change and got out at a reasonable time. Great customer service!

Lex Brodies knows the meaning of Premier Customer Service and always goes beyond my expectations. Thanks to Leo and the crew, my car runs great!

So, I had to replace some tires because the wife's rear blew out on the freeway (can she review the city's highway roadside assist team? because she'd give them 10 stars for getting there and swapping her spare out in 10 minutes!) Initially, I was inclined to check out Costco. To my benefit, the tire blowout happened late in the afternoon, so there weren't a lot of options of where to go. Instead, I decided to wait until the next morning (I wasn't being lazy... or was I?) Anyway, 7am sharp, I decided to call Lex Brodie's instead after perusing their website on my iPhone while in bed. Also in their favor over Costco, they open at 7 while Costco opens at 10. The website had a link for making an appointment, so I thought I'd call just in case to see whether I needed one or not. The girl who answered the phone was really nice but couldn't confirm an appointment for me yet (I think they were still getting their books organized for the day). She advised me that she would have someone call me back shortly to arrange something. About 10 minutes later, Jack called me back and told me to come on down right now and he would help me. I let him know that it would be a little while because of traffic, and he said no problem. When I got there, I parked my car and went to the entrance. There were a few customers waiting and three employees who were with them. While I was waiting, there was a garage guy or valet who greeted me and said that one of the agents would be right with me. Then, someone else from the garage also greeted me and said it would be just a moment. Soon, one of the girls helped me and paged for Jack. Let me make a comment about the greeting. There seems to be this trend lately where you go into a business, particularly a small local business, and there's this seeming disregard for the basic welcome. Employees don't smile and greet you, they sometimes don't make eye contact, they "busy" themselves to make it look like they're doing work. You know the drill. At Lex Brodie's, they make a point of training EVERY employee to greet and acknowledge you, even if they are not a customer service agent. Almost to a fault, every employee there either welcomed me or asked me if someone had helped me already. In a time when there is so much competition and social media can quickly point you to someplace better, it was refreshing to see a local company stick to a basic, fundamental truth: service matters. Jack helped me get the dims on my tires and find a match. Because our MB has different dims on the front and back tires, the choices narrow considerably when you're trying to replace all four and you're trying to find matching front and back. I knew it would cost me a bunch, but I let him know around how much I wanted to spend and he found something in my price range. Also, he gave the the web offer of $100 for a set of four (I had the coupon with me) as well as the $10 off for alignment. Jack estimated that it would take about 2 hours to complete. The nice thing about Lex Brodie's Honolulu location is that it is very close to downtown. I took the opportunity to wander a bit and found the charming Honolulu Brew Co and Malt Co building on Queen Street which I didn't even know existed. Also managed to get some shots of Iolani Palace, Kamehameha Statue, downtown U.S. Post Office all posted to Instagram. Also, if you like getting totally grossed out by pigeons and doves being fed, make a quick stop at the bus stop at the corner of Punchbowl and King. The nastiest pile of leftover food on the grass with the birds picking at it at their leisure. GROSSSSSSSSS!!! Back to the experience, Lex Brodie called me back to let me know the car was done 30 minutes earlier than I was expecting. While they had the tires off, they took the liberty of checking the brakes which they informed me were worn out (I knew already, but it was nice that they checked for free). They didn't push me to do it right then, which I appreciated, and very happily provided an estimate on the cost of the work when I asked for me. Lots of car places push you and make you feel guilty for not doing it right then (you REALLLY should do this, if it was me, I wouldn't chance it). Lex Brodie's knew that wasn't what I was there for at the time and that I would do it when I wanted to. For a place I don't ever want to have to go to (since it means I'm spending big cash), I would definitely return to Lex Brodie's for any of the services they provide!

Excellent service!

My service at the time of my appointment was exceptional. All employees were very courteous and friendly. In my initial contact, I did notice inconsistentcy in the knowledge base between sales-persons, as far as the different types of services offered, discounts, i.e.; however still very friendly and courteous, and willing to find out what they did not know.