On recommendation by a friend last July I purchased four new tires for my Highlander at Lex Brodie's since my tires were worn and my spare was flat. I called several days early to make an apt. When I arrived at 8:30 am they informed me they didn't have my tires in stock and I needed to come back when the called me later that pm. On returning I was shifted to other personnel who appeared like they couldn't be bothered. I had asked that the best old tire be used as a spare and that my brakes be checked. After dealing with confusion regarding the bill (the cashier appeared not to be familiar with their check out method) I was informed everything checked out ok including my brakes and I was ready to go. I went to my car feeling rather insecure with this haphazard service I had received so I checked the spare only to find that it was the flat tire I came in with. They hurriedly found one of my old tires and made it my spare. The service was so poor I contacted the manager who apologized and sent me a card for a free oil change. NOW THE FOLLOW UP 6 months later (3 days ago). I decided to use my courtesy card to change my oil and get my safety inspection. I called for an apt. three days early to find on arriving they don't have me scheduled. I left the car there to get the service. A hour later I was called and informed that my brakes were dangerously worn and didn't meet inspection criteria. Since I had only put on 400 miles since they were last checked by Lex Brody it was obvious that they had not been checked in July. THEY HAD TRIED TO SEND ME OUT WITHOUT A SPARE (WHICH I HAD TO FIND) AND WITH DANGEROUS BRAKES IN JULY ENDANGERING ME AND MY FAMILY AS WELL AS OTHERS. THIS IS NOT FORGIVABLE! I can not recommend this business to anyone!

Copper was FANTASTIC as always! Very friendly, professional and always kept me updated with the status of my car. Lex Brodie himself would be proud! Thank you....very much Cooper and Scott!

Thanks for the fast service and coupon for the reduce rate ! :)

Great service and tires

Great service. I asked for the spare tire to be put back on the back of the car. Service personnel did that and even went into the car, retrieved the spare cover, and installed it over the spare for me. Nice extra touch!!

The out of pocket expense was painful yet warranted considering the need of the replacement parts. Appreciate the complete inspection and timely workmanship.

Even put the spare tire on the back of the car, and retrieved the spare cover from inside the car and installed it as well. Great service!!

Rotation and Alignment predicted time 1 hr 30 minutes. Work completed in 1 hr. Very happy with the speed of service.

I went in for my annual safety check and the staff was, as always, exceedingly polite, courteous, and efficient, even though it was a busy day and they had much to do.

I always receive excellent service from Lex Brodie's which is why I always return regularly. Their personnel are very pleasant and prompt. I have no complaints but give very good grades for their service.