At first I gave 1 star due to customer service. They said today was a slow day and my car would be done in 2 hours and before a stated time. When I arrived my car wasn't done nor was it being worked on. When the car was done, they did not charge due to the delay in servicing and kindly apologized. With that changed to 3 stars.

The customer service was excellent. Jim greeted me at my car and began the paper work immediately. He explained all the charges and I was pleasantly surprised it was less than I anticipated to pay. Before leaving he shook my hand and I was on my way to work. When I picked up my car at the time promised, the staff used my name throughout the process. When I headed to my car Jim reminded me about my next tire rotation sticker and shook my hand again before I drove off. That's how you do customer service which is a lost art for many businesses today.

customer service is very helpful and friendly. i wanted to take advantage of a AAA special that was going to expire on 3/31 and i called on that day. the girl who took my call said that they weren't able to take anymore reservations but that i could bring my car in anyway. She was really nice. when i went there, i was greeted right away by vachelle. and even tho' it was really busy, she had such a great personality and was very courteous. My only complaint was that they didn't call me when the work was done on my car. I was SHOCKED to hear that the queen street station was closing--the people are very nice and it was such a convenient place to go to.

i am so glad a friend told me about this place. I had previously only known they had cheap gas. I made an appointment which is great as it saves some time. They are busy but jam to get it done. Everything was done well and I enjoyed chilling out. Although if you don't want to wait, leave you car there and do something else in the hood. I neglected to check the specials on the website - so that's my big tip to save a few bucks too! I'll be back. Mahalo LB Team.

Great service!

Was scheduled for an 8:00 am visit to get two Michelin tires, wheel alignment, and a safety check. My car was not seen until 9:00am. At 10:00 they were still balancing my tires. Finally at 10:00am they moved my car to begin the wheel alignment. They will probably finish my car by 11:00am but it should have only taken 2 hours instead of 3 hours to install two tires, get them aligned, and get a safety check. It seems like your boys worked more diligently when I was here eight months ago. I guess time will tell when you get rid of your gas station and concentrate more on car service.

went in for an oil leak, specifically told them that's what I needed, they charged me 125 to degrease and over 400 dollars for valve cover gaskets. After taking it back twice for the same problem (one time they told me a gasket was defective and 'replaced it' free of charge, car was still leaking. Finally convinced them to actually check for the leak and they informed me it was a rear main seal, work they don't do., also front cam seals that involve replacing the timing belt and water pump. The first thing I told them originally was I want to know where it's leaking from, then determine if its worth putting in whatever it would cost. Well they made sure they took me for 600 dollars before finally telling me where the leak was, and they couldn't even fix it (involves pulling the transmission). Don't know if they are dishonest or just incompetent, they could have found where the leak was after doing the degrease, not after taking my money. I always had good luck in Kalihi, very dissatisfied with the Queen St location. Maybe since Mr Brodie passed, the remaining people don't care? I will be posting with yelp and contacting the BBB as well. From a former customer PS not worth one star, wouldn't let me give zero stars

There were times where communication lacked. Had a call that my car was ready for pick up. Dropped rental back to Enterprise, returned to LB only to be sent back to rent another car after just returning it. Recently had an oil leak problem which I paid $$$ only to have the same problem reoccur couple months after. Now I have to pay $$ again for something I expected to be taken care of the 1st time. Customer service is great for the most part.

I had an appointment at 11 for a safety check but they didnt even look at my car till 12. And No one checked in on me to let me know whats going on. While waiting for my them to finish my safety check, I noticed that the person doing it kept stopping to walk around, talk to people & wipe down other cars. He wasn't focused on finishing my safety check. I wouldn't recommend anyone to come here. Very poor customer service.

Both the initial salesman Kekoa, who gave me the info I needed in a smart and professional manner, and Cooper who helped me when I arrived for my appointment, were both very nice, helpful, courteous, and professional. As a woman, I felt like I was given the info in a way I could understand, and it gave me the confidence that I was making the right decision. I have used LB in the past and will continue to do so in the future. Thank you guys !