We have a big diesel truck -- knowing we had to change our tires soon, we decided to drop by just to check if they had tires for our truck in stock. If so, we would have made an appt for the following week. Turned out they did have tires for our heavy duty truck and although they were busy they took us in. However, more than that, they price matched another tire place to help us reduce our cost, which we really appreciate.

Efficient, timely and thorough. They deliver.

Mechanics appear competent

I have been in Oahu,Hawaii for 3 years and I have herd always of LexBrodies,but never been in one yet until I had a real need for my car. I'm really happy I did ,I got some great tires and now ,I came back again. The service is great in a friendly atmosphere ,thank you Lex Brodies and your employees

Spoke to one person and he gave me a verbal quote. Next day went in and spoke to someone else but got a different quote (higher); wasn't too happy with that but none-the-less, it was just a verbal quote. Left my car and they called as promised, to let me know what they found and their "suggested" course of action. They called me around the projected time they promised to have the car completed. Ended up paying more than I had anticipated. However, they honored a coupon the next day, which brought my cost down. Would've given 5-stars had both the guys' verbal quotes been the same. Would go back if/when time calls for it.

Staff kept me "in the loop" as to what was diagnosed and suggested course of action. Job was completed at the time projected. Cost was more than I was expecting to pay but they honored a coupon and did an adjustment the following day.

Quick response, courteous attitude.

Thanks Scott, owner of Lex for reading my review. As for the scratch caused by the magnets of the number caps, may I suggest that you put a thick piece of paper between the bottom of number cap and the car's roof, it should minimize the scratch on clear coat, or better yet, put those rounded cloth/sheep fur kind buffer pads people use to wax car with, wrap around the bottom of your number caps. It only cost a few dollars each and that way no scratch guarantee. I have seen luxury car dealership put those fur pads under their number caps at service bay and the magnet still works. I am sure it wasn't just me, if you look at the cars waiting in line for service in your lot, u will see a few of them have the number caps put inside the car or just sit on the windshield glass, cause they know it will scratch clear coat as well. Just ask your staff how many people told them to do so. As for the alignment, last time I brought my car to Sears after alignment at your place (rear end of the car drifting to right after adjustment), they got it straight again and steering wheel dead-centered, may be their machine is more advanced? Or their's are digital and yours are not? I don't know. I knew that your staff had tried very hard to make it right but I just feel that your machine needs to be re-calibrated. Another suggestion is that when your tech pulls the car in for alignment, they always have to make a sharp turn to get to the bay, may be that's why the front wheels are slightly tilted cause they could not get the car in there straight, so will always end up steering off-centered. Both your Kakaako and Nimitz location are like that I noticed. At sears, they always drive in their bay straight before testing the alignment, at Sears Ala Moana before, they mount the sensors on the rims and drive it couple feet straight to the laser sensor on a straight driveway to read it, before driving to to dock to do the adjustment. that's what I saw. May be that's the cause.

I feel the speed of service fluctuates depending on the day of the week. I changed my tires on my car on a weekday before and it was super quick within the hour. Got my safety check and tires rotated on Saturday yesterday and it took 2 hours! I even called earlier in the day to ask if they were busy for just a simple safety check and said yeah come by. Almost fell asleep in their waiting room watching an Indiana Jones movie. Vachelle treated me well, good customer service. Wish the shop guys were as quick as her.

It's unfortunate, really. I am so bummed that I went from giving Lex Brodie's five stars to one, but I they really disappointed me today. Last weekend, I went online and made an appointment for an oil change for Saturday (today). I figured since I got such awesome service from them when I got my new tires, I would go to Lex Brodie's from now on for my other car services. So rather than go to Jiffy Lube as I have done in the past for my oil changes (you can look to see my past reviews on Jiffy Lube), I opted for Lex Brodie's. I received an email from them earlier in the week stating that they could not service my car at the time slot I originally wanted (I think I picked 7:30 or 8:00 am--sometime in the morning) and gave me the option for noon. Though I really wanted the morning time I'm flexible, so I chose the time they said was available--12 noon. So today, we show up at 11:45 am. I tell the lady in the gray shirt that we have a 12:00 appointment and she finds my name and says that someone will be right with me. Another lady in a red shirt this time comes over and tells me that they are running a "little" behind and that it will take a few hours. A few hours!?! For an oil change? She apologized and said they only had 1 guy working and that there were two or three cars in front of mine, and would I mind leaving my car because they close at 5pm. Well, what were we supposed to do, walk home? This is my issue. I get that things happen unexpectedly. People call-in sick, don't show up for work, there is a glitch in the matrix. I get that not everything goes according to schedule, especially in an automotive repair environment. But for a company that is so adamant about making appointments--this has been their whole thing since back in the day, it's all over their website: for the best service make an appointment--you'd think they would at least have the courtesy to call those who have made an appointment and say "hey, thanks for making an appointment but unfortunately blah blah has come up and we are running behind. Did you still want to bring your car in today? If so, there will be a three hour wait so you may want to make arrangements to have someone pick you up" or something to that effect. It's not like they didn't know until I showed up at 11:45 am that my oil change was going to be a few hours later. I'm sure they knew from pretty early on that day that there was going to be a backlog when they realized they only had one person doing oil changes that day. If they could email me and tell me that my 8:00 am appointment had to change, then why not send out a courtesy call saying the above? I would have SO appreciated that and even though it would have been lame to have my appointment changed again, my gratefulness for the heads up would have trumped the overall inconvenience. Like I said, I'm pretty flexible--but not when I come at the time THEY gave me (12:00 noon) and then tell me that they are pretty much going to hijack my Saturday afternoon for a very simple routine oil change. When my husband and I told the lady we would go somewhere else she went to talk to one of the service technicians, came back and told us again it would take a few hours. So guess where we went? Back to Jiffy Lube. And guess what? They took my car in right away, and even though there were 6 cars already there--that was not a problem. We went across the street to eat lunch, got back at 12:45 and my car was done and waiting for me. Yes, it's Jiffy Lube and say what you will about them, they got the job done and I didn't even have to make an appointment. Will I go there for all of my future car services? Probably not, just for my oil changes. But will I ever go back to Lex Brodie's for anything? Nope. Customer service goes a long way with me, and they really let the ball drop on this one.