fast service and no pressure to purchase anything more than what i wanted

Meet and greet was slow when first arrived at the check-in/check-out area. Not critical. Observed personnel servicing customers, got a couple of glances as they walked by, but not immediate response as to why I was standing there. After initial contact, customer service accelerated when I was turned over to Vachelle Heyward. Worked with her before and the service was great then. This time, no different.

Great price, brought the tires in to this store, so I could have them installed on the same day. Greatly appreciated on a busy schedule! THANK YOU, VERY MUCH :)

I took my car there to get new tires. I called before heading down to inquire about prices and the lady on the phone said she would give me a "phone discount" of $100 if I buy 4 tires. I decided to buy 4 new tires for my car and while checking in my vehicle, they said the wait would be an hour and a half, which was fine by me. I made plans to kill the hour and a half and about 45 minutes later they called saying the car is done. Yes, this was good news but at the same time if they estimated the time better I wouldn't have made arrangements. The part that was bad was that as we were checking out (paying), I tried to redeem the YELP coupon of "15% off Yelp VIP Discount! Please show to receive 15% off Tires Code:"VIPYelpT" or Service Code:"VIPYelpM" Not combinable with $269 FFE Reline Special" So clearly this coupon doesn't say Not Combinable with ANY other offers. It ONLY says not combinable with the $269 FFE Reline Special. Which the lady checking us out said was a brake special. Note- I didn't have my brakes done. I tried telling her that the only restriction is the FFE special. She said I couldn't combine it with my $100 phone appointment discount. :/ She also said that my $100 discount is better than getting only $50-60 discount if I used the yelp coupon. In my opinion this is BAD business service and FALSE advertisement!!!!

Friendly staff. Manager was informative, cost to purchase tires. mount and align was reasonable. Best of all service time was great.

Only 3 stars because some of the workers don't care about customer service. If you want to work with someone who gives great tire customer service, request LILO. The 1st guy who helped me sold me a tire that I bought because I had to replace a flat. He said to come back the following week to replace the 2nd rear tire because it too needed to be replaced and they were waiting for a shipment. I called the following week & the 2nd guy told me that the tire didn't come in yet so to keep calling every week...which I did and got LILO who informed me that the tire was actually back stocked nationally and would call me when the tire came in stock. He also apologized for his coworker not offering to call me back instead of having me recall. Lilo called me while I was out of town and later followed up again to see if I still needed the tire. Unfortunately, I had to change both tires before I left for my trip because I couldn't wait for the replacement! Had I known originally that the tire was back stocked, I wouldn't have changed only 1 tire and changed both at the same tire. Lex Brodie's Waipahu, you cost me big bucks! The only reason you got 3 stars is because of Lilo's great customer service!

Friendly and profession. same price for tire patching as other shops. But cleaner and a place to sit while waiting.

Great, quick service on a routine safety inspection. One thing - when I went to pick up the car and pay with my credit card, the associate asked me for my ID when she looked at my credit card. I thought that was a little strange on a $20.90 charge. The car is registered under my name, the credit card is under my name, and I've been a customer for many years and visited this location many, many times - first time I've been asked for an ID.

A few days ago I would have rated my experence with a ( - ) negative results and rant & rave about it in here. BUT I feel the Company and Business should not deserve these kinds of reviews with out the chance to rectifiy the problems. How are they going to address the issues or make sure the problem dosen't happen to others if your just bad rapping. (Let me tell you. I did bad rapp the incident to a friend & family it's normal to be pissed/frustrated.) I had issues, complaints of one of there Locations. I chosed to email scottwilliams@lexbrodies… and he got back to me Very Fast. I met up with Scott Williams and Keith Kobayashi (VP Mechanical Services). They address the issues I had. They are Very Friendy and Knowledgeable. In fact I think I took up too much of their times. I'm a Motor Mouth (Potogee). My mind runs fast & I want to blast out all the information in there at once. They were really Patient with me. Keith hoisted up my Vehicle and explained/showed me things after we came back from riding around for awhile so he could listen and feel how my vehicle was running. Scott offered a proposal that I was Very Satisified with. I felt like I was dealing with friends. Their Payment is Customer Satisfaction. It was even stated on the invoice. That's all they want. So... Please if you have issues with any of their stores. You will feel better if you contact Scott.... MAHALO PLENTY GUYS......

Personnel are always willing to help you with any of your automotive needs and automotive questions. They make your visit very pleasurable and go beyond.