Went for a wheel alignment. Received friendly service. The only question I have is does a wheel alignment take over 90 minutes to do?

My 10-year old car's engine suddenly died on the freeway in morning rush hour. Coasted over to the road shoulder. Engine cranked over but no start. Called AAA for a tow; their nearest recommended repair shop was Lex Brodie, so I had AAA tow me there. I left the car there and they had me sign a Waiver of Written Estimate and said they'd call me back the next day. At home, I read the Waiver and saw that it said I agree to pay for the repair charges. (How can I agree when I don't even know what's wrong or how much it'll cost me?) I called Lex Brodie first thing next morning and told them to call me first with repair estimate before doing any repair. Later, they called and said the distributor was bad and repairs would cost $1,500(!) I knew parts and labor to replace a distributor isn't that high. I asked if their $145 diagnostic fee would be credited if I went ahead with the repair and they said no (really?), so I declined the repair and told them I'd have AAA tow the car to my house. I met the AAA tow driver at Lex Brodie, paid the diagnostic fee, and got a copy of the written repair estimate. Shockingly, in addition to the distributor replacement ($85 labor + $552 parts = $637), the repair estimate included "recommended" new fuel filter, new spark plug wire set, six new spark plugs at $24.95 EACH ($149 for 6 spark plugs for a 10-year old car - really?) $25 for some kind of fuel additive, and all associated labor (none of which I asked for or was necessary to get the car running), in all, OVER $800 IN "RECOMMENDED" extra charges that weren't absolutely needed to get the car back up and running. I'm keeping the written estimate as evidence of their scam. Anyway, I called a mobile auto mechanic who came to my house, and showed him the Lex estimate. Mobile guy had me crank the starter and he said sounded like no compression in the cylinders. He removed the spark plug for the #1 cylinder, hooked up his compression gauge, had me crank the engine, and got no compression reading, meaning that the TIMING BELT was broken. Mobile guy said the broken timing belt is why the distributor wasn't working; he shook his head and said any competent mechanic would have done the simple compression check to verify the reason why the distributor wasn't working, He said that per the written estimate, Lex would have replaced the distributor, and then find out that the timing belt was the problem, and then added another $900 for timing belt replacement to the already inflated repair estimate just to get my car running. NEVER AGAIN, LEX BRODIE. If Lex reads this review, I'd like to see them explain their repair estimate and their computer/manual diagnostic procedures. You guys are for the kind of people who have absolutely no idea about car repair and are likely to just go ahead with whatever you guys recommend.

service was okay. waiting area was cool, airconditioed.

The staff (Dulce, Jerome, and Jordan) are very polite. i am still grateful that this location still does trailer safety checks.

Service is awesome.

This was my first time going to any Lex Brodie's stores. I chose this location because it was close to where I had to go later on. The two receptionists were very nice and polite. I went here to purchase four brand new tires for my car. The price was very reasonable and the installation of the tires took less time than I was told, which was great. I'm very happy with my experience at this store. Definitely will do more business with them in the future.

very fast excellent service

I walked in on 7/11/15 @12:08pm and randomly spoke to Salesperson: STM (I don't know her name, but got this off the invoice). I was very impressed with her service. I had a punctured tire to repair. STM looked at the tire and asked all the right questions. It lead to her advising me to take the tire back to Honda (where I originally bought the tire) since the warranty was probably still good. And it was! Because of STM, I feel I can trust Lex Brodie's. Thank You Very Much!

Great customer service, very prompt, finished repairs when promised

The staff at Pearlridge is very knowledgeable and helpful. I have been been at this location several times and is always satisfied with their services.