Waipahu, HI
I gave them 2 stars simply cause the customer service acted nice. I took my vehicle in for a small oil leak and after having them look at it, ended coming to about $1k. Which seemed crazy to me but I know very little about car repairs and need the work done, so I took the hit. Upon picking it my bill it had suddenly gone up $400. My wife luckily caught it and argued, finally they suddenly noticed that oh looks like the parts were double charged. Oh and they noticed another leak in a radiator hose, which was probably true, but wanted to charge me $300 for replacing it and then another $400+ for the radiator that often breaks when replacing the hose. I declined the additional services but the entire time felt like I was being cheated. After paying my wife got out to the car and noticed the check engine light was on. She went back in and questioned it and they looked at it at told us it was a code for a completely seperate area they didnt work on and the tech said it was on before we even came in. I drove the vehicle just before we took it in because my wife was nervous to drive it and I only drive a short distance to work. Then I was the one who drove it to the shop and never noticed a light. But they continued to argue with us that it had been on which is complete BS, then nicely told us we could bring it back if we had additional problems and to get that check out...... of course. Lucky they get 2 stars, but they did do the work and we will see how well after driving on it for a while. Just another mechanic taking advantage of others who don't know any better. Even though the seemed friendly and helpful, the issues proved their worth and you should never go to a place you feel like you are being cheated.