Honolulu, HI
Brought in my car because I had a flat tire today, and decided to get two tires changed since I was told its better to get two done at a time. I spoke to a very friendly gentlemen named jim who estimated to me about 2 hours, for the tire change and alignment. Three hours later, with no call from anyone regarding a change time frame, and after I see my car parked in front of the garage area signed alignment it is still not completed. There is no one in the garage working on another car. I understand sometimes things take longer then expected but no other cars are having there alignment checked and my car with the new tires just sits there for an hour, no exaggeration, with no one in the alignment marked garage.. I would have appreciated an update where I could decided if I wanted to stay and wait for someone available or, come back another day. Service here other then today has always been great and a great value. Jim was also very nice and made sure I understood what I was purchasing. I just can't handle my time being wasted. I will next time purchase one service at a time. Service was other then wait time and follow up, a great value.