Honolulu, HI
I've been coming to Lex Brodie's for thirty years and found out today that the level of service has declined. I made an appointment to have my tires rotated and my wheels aligned and was told the service would take an hour. A half hour later when I returned from lunch, my car was still parked where I'd left it, so I went into the waiting room. After sitting there for another hour, I ventured out to see what was going on. It turns out that nothing was going on: my car was still parked in the sun, waiting its turn. I don't mean to sound grouchy as I'm generally a pretty happy guy, but this was annoying. I had to leave: I had stuff to do, errands to run and people coming over for dinner. And I'd just wasted 100 minutes for nothing. Pity, really.