Brought my SUV in after running over a bolt on the freeway. I ended up buying a new tire to replace my spare. I appreciate the little things that businesses do for the customer. Not only did they clean my spare tire that was replaced for the damaged one, but they dressed all four tires! Thank you Lex Brodie's for continuing the legacy of your founder. Friendly, attentive and quality service and going the extra mile for the "customer"!

Excellent service. Everything was explained precisely and was updated thru out my wait.

Always great service.

Technical service ok, estimate did not match final bill, actual charges were higher.

Customer representatives are nice, cut me a deal, but only after I spoke my mind about it taking entirely way too long (over 3 weeks) to conduct routine maintenance when it was told it wouldn't be longer than 7 days. There are far too many good mom and pop mechanics around for me to spend my hard earned money and time at Lex Brodies again. The last straw was when I was quoted two different prices from two different employees, one saying something specific was wrong with the vehicle and the other saying the opposite. All I ask for is clear communication. Thanks, but no thanks.

A little background: my very first experience with Lex Brodie's was awesome--it was at the Honolulu location on Queen street. I gave them 5 stars. A few months later, I went back expecting the same level of awesomeness and they let me down so bad that I had to update that review and give them just one star. Yah, it was that bad. The president of Lex Brodie's got in touch with me and basically took responsibility for the lack of service I received. I started to regain hope. He offered another oil change on the house, but since I ended up going to Jiffy Lube instead (see my review for the Honolulu location), I did not need a new oil change until now. I brought the car in on 1 Sept, Labor Day to the Aiea location because we are currently staying in Ewa Beach as we prepare to move to Washington. I wanted to get a good oil change and make sure my tires did not have slow leaks or anything like that before I put it on the boat to WA. I figured I'd use my free mini super check-up certificate. I'm happy to say everything went swell: They kept my appointment: check They were very friendly: check They said it would take about an hour, and it did: check The car ran smoothly afterwards: check I am actually giving them 4.5 stars, not 4--but not 5 either. The only reason, and this is more of a suggestion, is that when they were done, they mentioned that my water pump for my windshield wipers was most likely broken, which I knew, but I appreciate them bringing it up. They also said that my brake pads were running a little thin and that I should consider getting new pads in the near future, which I also appreciated. What I would have really appreciated, as a customer, is if they could have given me quote on how much *they* would have charged to repair/replace/fix those two issues. For example: "This is not an up sell, and there's no pressure for you to go with us, but since we're telling you what's wrong with your vehicle, this is how much we would charge to fix it, and this is how long it would take. Just something to think about since it's not urgent." That way I could begin to start thinking about how much I would need to save to get new brake pads or a new windshield wiper pump, or if it was reasonable, I would have tried to get it done right then and there. More importantly, I'd have a baseline for price-checking with other auto shops. Aside from my suggestion, everything was awesome, and I would highly recommend trying Lex Brodie's in Aiea. Oh, and another plus is that you can walk across the street and have a piece of pie from Anna Millers while you wait for your car!!!

INVOICE 4052368 -- Excellent work. Thanks for fixing the shaky ignition lock cylinder, and thanks for the Enterprise loaner car.

Awesome service! Freddie (service Advisor) is very trustworthy and always takes the time to help me with my cars. I have been bringing both of of my cars to Lex Brodies for about 5 years now (husband is active duty) . And I trust their service. The staff are so professional, courteous, and reliable; the way businesses should be run. Perfect location too.

Called to see about getting a safety check and the person who answered said, bring it over today and give us 2-3 hours, we'll get it done. I drove over from Kailua and arrived about 20 minutes later. I was then told they were done with walk-ins and their guy left half hour ago. This was very annoying as I had already arranged a ride back home. I can't speak to their repairs, but better communication between employees would save future annoyances.

Went in for a tire rotation and was told it would be about an hour. I said ok, handed over the keys and went for a walk. 20 minutes later I got a call from the friendly attendant and was told my car was done. Everything works great, very pleased with the service. Even got a free brake inspection!