Came to buy a tire as Servco Lexus said I needed new rear tires or they would not pass my car for a safety check. Manager Jim inspected all tires, which I previously bought from Lex Broadie. Said all tires good. Surprised, I asked if Jim would pass me on a safety check and he said yes, and Jim did inspection and gave me new safety sticker and papers. Jim called some employees to show them the adequate condition of my tires, explaining Lexus wanted to sell me new rear tires. Jim then took pictures with his iPad. Lex Broadie can be trusted.

Excellent service from this LexBrodie's location! My BMW 550i got flat beded in because I managed to pop not one, but two tires on the highway. I was in a hurry and was running late. The service writer was understanding and nice and said they could get it done in about 30 minutes. The shop was jam packed that morning. Sure enough, I get a call about 30 minutes later saying my car was ready. They even took $50 off my invoice total. I really appreciate their efforts and customer service.

Everyone was very helpful and pleasant. Thank you. One note to the person that drove the car to the parking space before pickup - you moved the seat up so close to the steering wheel that I couldn't get in to the car to start the engine. If you must move it up -please move it back to the original position when you are done.

Invoice #1089819 -- Great service. I called at about 8:00 a.m. to see if my car could be serviced for a flat tire and oil change that same day. The representative said to come on down. I brought my car in and later, before the end of that day, I received a call that service on my car was done. A nail caused the flat tire. Everything went so smoothly and fairly quickly - I was in and out! All the Lex Brodie employees were wonderful and attentive to my needs. Thanks so much.

Flat tires are not a planned for happening! I received courteous, speedy service from Lex Brodie's Waipahu when I popped in with a crippled tire! I was able to go on to my scheduled appointments. Thank you, Lex Brodie!!!

For being my first visit doing business with Lex Brodie I was surprised by the attention given right after I parked my car. The service writer that attended to my needs was so pleasant and knowledgeable I was out the door in less than 15 minutes. The estimated time given to me for completing the mounting of (4) new tires was (2) hours. Your work was completed in about 2 1/2 hours which I found very impressive. Keep up the good service and your attention to customer service.

I called @ 5 for a simple quote. I wasn't at all expecting that they would be able to help me. I got a quote and it wasn't much more than Costco's quote, so I entertained the idea of possibly taking my car. She said to come by (I think her name was Veychelle? I have her card somewhere..) and she would show me the differences. When we got there, she said they would be able to do it! Today! Right there, right now! Shoots!!!! She gave me $100 off and I got 4 tires for less than $500, and done in less than 30 minutes! They were so nice! We walked to the park and they called in less than 30 minutes to come back. This was such a shocking experience to me, and I would definitely recommend them. They gave a free oil change or free membership to AAA. AWESOME!

Great service! They consult with you before doing anything. Very knowledgeable.

I brought my car in to have the rear tires replaced. Since they are low profile, I was told that the Honolulu location would take care of me. I made an appointment and was told it would take 1.5 to 2 hours on the long end. They asked if I needed a ride but told them that I would be waiting in the wait room. 2.5 hours later, I walked up to ask about the progress and was told they were working on it..Another 90 minutes later I asked about the progress and was told that it had been done over an hour ago. They said they called the number - my cell and home phone were listed and despite telling them (and checking in multiple times) they called my home phone! No offense but I don't look forward to sitting in a waiting room for four hours (90 of those minutes were completely unnecessary) and then the genius that chooses to call me, calls my home phone. I'm really disappointed to even be writing this because I have always loved the service that I've received at Lex Brodies. This was a nightmare experience and something should be figured out so that other people don't have to waste their time in a similar situation. The one star is because they put the tires on..but they did not put the air caps on the tires when they were done. I found this out later, and the security tool to unlock the rims were left strewn in the trunk. Thanks for not putting them back where they were found..really put the cherry on my whole experience.

EP (i think its Eric) was great.He helped me with great service and was welcoming (even on a busy monday morning). He also answered all my questions. I will now only come to Lex Brodies and no where else.