Richard at Lex Brodie, Queen Street gave me an accurate, complete quote over the phone. He confirmed that the tire I wanted was in stock and he could install my new tires before the end of the business day. Sweet! The competition required me to drive to the shop to tell me they could not help me, and could not say when they would have my preferred tire in stock. Keep up the good work!

We submitted a tire change and alignment quote online and got a phone call within an hour and advising of an opening that same day. The service was quick and easy!

Friendly, professional service, thank you, very much!

Invoice 1096237, 4 replacement tires. Great experience. Customer service is top notch. Upon arriving, staff ensures everyone is welcomed and attended to. Representative Vachelle is the best - friendly, knowledgeable, thorough and efficient. No hard sales or heavy up-selling. Car was ready for pick-up well before scheduled time.

Great place to go.

The tech showed me my tire that had the flat. It had worn unevenly and could not be repaired. They didn't have the brand I wanted, so I thanked them and left. They didn't charge me! Much appreciated.

greserviceat fast

Excellent customer service. The employees were courteous and focused on making sure customers were being served. The waiting room could use upgrading, more chairs, coffee that was hot, other drink options.

The work was fine but the waiting experience was terrible. I was told that the work would take about an hour. After sitting in the wait area for about an hour and forty five minutes I went to the desk to ask if they could check the status of my work witch was just to fix a flat tire. I was asked what type of car I had. After I told them they asked me if it was the car that was parked in front of the office. When I looked out of the window it was my car. Then I was told that they had called my name when it was done and maybe the TV was too loud and I did not hear them. I can't understand why if no one answered someone could not walk to the waiting room and make announcement. They were nice and apologized but it sure did not feel good that no one did anything when they called out from the other room and that no one would stand up to check if it could be heard in the waiting room when they got no response. Over two hours to get a flat tire repaired is pretty bad, in my mind. When I got home and told my wife she said that no on called on the phone and I had my cell phone also in the waiting room that did not ring. If I did not go and check I wonder how long I would be waiting. Not too good for a firm that prides itself on customer service.

The service was great, my only complaint is the price of my four new tires considering they were a brand I hadn't even heard of before, but... everywhere I checked was expensive, so the fact I could get in and out of here with no problems or wait at all on Thanksgiving Eve made it worth the money... I will most likely return to get my Safety Check.