Honolulu, HI
I called in advance to make an appointment and when I dropped off my car at 10am, I was given a time estimate of a couple of hours for the work. When I hadn't heard anything by 3pm, I called and was told my car wouldn't be looked at until the end of the day because the shop was busy, and to pick it up at 6pm. A more accurate time estimate would have been helpful so I could have planned my day around it.