Kaneohe, HI
Communication with the customer regarding status of time expected to complete work & updates on any delay issues (ie: waiting for delivery of parts, etc.) could definitely be improved. Just take the time to give a verbal explanation. However, I was most impressed with the standard of excellence in the actual repair outcome despite the inconvenience of providing a rental car while the work was being brought up to par. It is priceless to know that if the original work did not pass inspection, they take whatever steps to make certain it ultimately does. Thank you for good inspectors! Special compliments to the manager, Gerard, & to Delsey in the office; they were exceptional.