Aiea, HI ("Pearlridge")
I made an appointment for 9:30 am to check out an oil leak. I got there early at 9am and was told it would be an hour for them to complete the inspection. After waiting for 2.5 hours, my car was still sitting in line waiting to be looked at. So we left. When I asked about the status of the car at the 2 hour mark, the service agent said it was being looked at. However, I suspected otherwise. I was right. It was still in line. If anyone from management is reading this, the great customer service I've received in the past will still bring me back to your establishment, however, I suggest you discuss how to provide more realistic wait times (especially when people have made appointments). The woman who I spoke with was always friendly however, and apologetic when I left.