"Cooper" did a great job with my oil change. Very satisfied. Thank You Very Much! Aloha, Sean

Poor customer service. Will be taking business elsewhere

Poor customer service at Waipahu Lex Brodie's. Will be taking business elsewhere.

Reference invoice#1108244, customer comment eForm#38331: Based on last year's safety inspection experience where my vehicle had to be 're-serviced' when I noticed that the tires were not rotated and verifying indicators on service completion were not affixed to vehicle, I informed service rep of experience and requested that special attention be paid to completion of entire purchased service. Upon completion of service, documentation of alignment was provided and my personal indicator showed that tires had been rotated. Assuming that other non-detectable services were completed. Recommendations on services that needed attention (front brakes/serpentine belt) were appreciated and will be addressed once further clarification is obtained (Please see Personal Message below). Two (2) days subsequent to service, I noticed the CHECK ENGINE light activated on my dash board. Having personally experienced this during previous self-maintenance of the engine air filter, I inspected the area and found that a hose was disconnected from the housing. I reattached and rebooted the computer by disconnecting the battery. While this confirmed that my air filter was inspected, I hope that more care is addressed during this process, in the future. Overall, I was happy with the experience, but feel that more documentation, informing the customer that all the services were performed would be beneficial.

Great customer service. My two front tires were changed and rotated in a quick amount of time. Jr was very nice and knowledgeable. The cashier was was also nice and efficient. Thank you!

I had a tread wear warranty issue with a set of Michelin Defender tires that were ordered through the NEX Auto Care, just a couple of years ago. The NEX is not an actual Michelin dealer so they referred me to Lex Brodie's. I dealt directly with the sales manager "Lei" who was extremely helpful, courteous & willing to go above & beyond to help resolve this situation. With Lei's help & a few phone calls back East, I had a new set of tires put on in just a few days at a fraction of the cost.

Friendly, helpful service every time.

The staff and mechanics are all very knowledgeable and helpful. I have tried other places and was very disappointed with their work and customer service.

I had a tread wear warranty issue with a set of Michelin Defender tires that were ordered through the NEX Auto Care, just a couple of years ago. The NEX is not an actual Michelin dealer so they referred me to Lex Brodie's. I dealt directly with the sales manager "Lei" who was extremely helpful, courteous & willing to go above & beyond to help resolve this situation. With Lei's help & a few phone calls back East, I had a whole new set of tires put on in just a few days at a fraction of the cost.

Great and the Best mechanic : Drew!! He know what he is doing, Bravo!!