Honolulu, HI
Overall, service was excellent as I've always experienced with one exception this time. In the past, I would arrive and wait by the car to be helped by someone. This time, I waited for quite awhile and no one even acknowledged my presence (there were other employees around). A simple "thanks for waiting" or "we'll be with you shortly" would make all the difference in the world. But, I wondered if I was invisible so I finally had to go in to get help. Did your check-in procedure change? Very important that customers get acknowledged even if they can't be helped right away.